Front Office Chef de Brigade — Guest Service Leader

Mandarin Oriental Hotel Group Limited; Greater London; Presencial; GBP 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Wellbeing benefits

Retail discounts

Holiday entitlement

Descripción de la vacante

Mandarin Oriental Hyde Park, London is seeking a Chef de Brigade to join the Reception team. You will supervise the receptionist team, ensure smooth arrivals and departures, and maintain high standards of guest service.

You are a confident communicator with experience in luxury hotels and a passion for delivering exceptional service. The role requires rotating shifts, including weekends, and a commitment to the MO values and guest experience.

Formación

• Must have previous supervisory experience in a luxury hotel environment.
• Excellent communicator with a passion for delivering high-quality customer service.

Responsabilidades

• Supervising the receptionist team, conducting on-the-job trainings, and providing feedback.
• Providing arrival and departure updates, monitoring room status and handling bookings with Reservations.
• Conducting handover briefings and ensuring consistent communication with the reception team.

Conocimientos

Supervisory experience

Guest service

Communication

Team leadership

Descripción del empleo

Mandarin Oriental Hyde Park, London is seeking a Chef de Brigade to join the Reception team. You will supervise the receptionist team, ensure smooth arrivals and departures, and maintain high standards of guest service.

You are a confident communicator with experience in luxury hotels and a passion for delivering exceptional service. The role requires rotating shifts, including weekends, and a commitment to the MO values and guest experience.