Food and Beverage Assistant

Millennium Hotels and Resorts; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension Scheme

Complimentary Meals on Duty

Employee Accommodation Discounts

Food & Beverage Discounts Across Our H

Friends & Family Accommodation Rates

Enhanced Holiday Entitlement Linked to

Job summary

Millennium Hotel Glasgow is seeking a Food & Beverage Assistant to deliver warm, high-standard service in our restaurant and bar. You will engage guests, recommend menu options and handle payments, ensuring a smooth guest journey.

Join a historic Victorian building and contribute to a team that values exceptional hospitality. Availability for flexible shifts, including mornings, evenings and weekends, is expected.

Qualifications

• Previous experience in a Food & Beverage role.
• Excellent customer service and communication skills.
• Ability to stay calm in a busy environment.
• Proactive teamwork attitude.
• Experience handling cash and card payments.

Responsibilities

• Deliver high-quality food and beverage service in restaurant and bar areas.
• Provide menu and beverage recommendations to guests.
• Process payments accurately (cash, card, room charges).
• Create positive guest experiences with friendly service.
• Respond promptly to guest inquiries and requests.
• Collaborate with colleagues to maintain high service standards.

Skills

Customer service

Communication

Teamwork

Cash handling

Education

Experience in Food & Beverage

Tools

Micros POS

Job description

Passionate about delivering exceptional guest experiences? Thrive in a fast-paced hospitality environment? Looking to be part of a renowned global hotel brand?

If so, we’d love to hear from you.

The Millennium Hotel Glasgow, located in the heart of one of Scotland’s most vibrant cities, is looking for a talented and enthusiastic Food & Beverage Assistant to join our team. This is an exciting opportunity for a hospitality professional who enjoys creating memorable guest experiences and takes pride in providing outstanding service.

What’s In It For You?

We value our people and offer a fantastic range of benefits, including:

• Pension Scheme
• Complimentary Meals on Duty
• Employee Accommodation Discounts
• Food & Beverage Discounts Across Our Hotels
• Friends & Family Accommodation Rates
• Enhanced Holiday Entitlement Linked to Length of Service
• Uniform Provided
• Eye Care Vouchers
• Long Service Awards
• Employee of the Month & Employee of the Year Recognition
• Recommend a Friend Bonus Scheme
• Genuine Career Development and Progression Opportunities

What You’ll Be Doing

As a Food & Beverage Assistant, you’ll play a vital role in ensuring our guests receive a warm welcome and exceptional service throughout their visit. Your responsibilities will include:

• Delivering high-quality food and beverage service within our restaurant and bar areas.
• Providing knowledgeable recommendations and confidently communicating menu and beverage options to guests.
• Processing payments accurately, including cash, card and room charge transactions, in line with company procedures.
• Creating positive guest experiences by providing friendly, professional and attentive service.
• Responding promptly to guest enquiries and ensuring any requests are handled efficiently.
• Working collaboratively with colleagues to maintain high standards of service and presentation.

What We’re Looking For

We’re seeking individuals who are passionate about hospitality and committed to delivering outstanding customer service.

You will ideally have:

• Previous experience in a Food & Beverage role.
• Excellent customer service and communication skills.
• The ability to remain calm and professional in a busy environment.
• A proactive and positive approach to teamwork.
• Experience handling cash and card payments.
• Familiarity with Micros POS systems (desirable but not essential).
• Flexibility to work a variety of shifts, including early mornings, evenings and weekends.

Why Join Millennium Hotel Glasgow?

Situated in a stunning Victorian building overlooking George Square, the Millennium Hotel Glasgow combines timeless elegance with modern hospitality. As part of our team, you’ll contribute to creating memorable experiences for guests visiting one of the city’s most iconic hotels.

About Millennium Hotels & Resorts

Millennium Hotels & Resorts is a global hospitality leader, operating more than 120 hotels worldwide. Across Europe, our portfolio of hotels provides guests with exceptional experiences in some of the continent’s most sought-after destinations.

Our brands include:

• Leng’s Collection
• M Social Collection
• Millennium Collection
• Copthorne Collection

Each collection offers its own distinctive style and guest experience, creating exciting opportunities for career development across our international network.

Millennium Hotels & Resorts is an Equal Opportunities Employer.

All applicants must have the right to live and work in the UK. Proof of eligibility will be required as part of the recruitment process. Successful candidates’ Right to Work documentation will be verified using TrustID scanning and verification technology in accordance with UK legislation.