Food and Beverage Assistant

Millennium Hotels UK/EU - Careers; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension Scheme

Meals on Duty

Accommodation Discounts

F&B Discounts across hotels

Friends & Family Rates

Holiday Entitlement

Uniform Provided

Eye Care Vouchers

Long Service Awards

Employee Recognition (Month/Year)

Refer-a-Friend Bonus

Career Development Opportunities

Job summary

Millennium Hotel Glasgow is seeking a friendly Food & Beverage Assistant to welcome guests and deliver attentive service across our restaurant and bar. You will recommend menu items, handle orders and payments, and help maintain high presentation standards.

Ideal candidates will have prior F&B exposure, excellent communication, and a positive, proactive approach to teamwork. This role requires flexibility for early mornings, evenings and weekend shifts in a vibrant city center hotel.

Qualifications

• Previous experience in a Food & Beverage role.
• Excellent customer service and communication skills.
• Ability to remain calm and professional in a busy environment.
• Proactive and positive approach to teamwork.
• Experience handling cash and card payments.
• Familiarity with Micros POS systems (desirable).
• Flexibility to work a variety of shifts, including early mornings, evenings and weekends.

Responsibilities

• Delivering high-quality food and beverage service within our restaurant and bar areas.
• Providing knowledgeable recommendations and communicating menu and beverage options to guests.
• Processing payments accurately, including cash, card and room charge transactions, in line with company procedures.
• Creating positive guest experiences by providing friendly, professional and attentive service.
• Responding promptly to guest enquiries and ensuring any requests are handled efficiently.
• Working collaboratively with colleagues to maintain high standards of service and presentation.

Skills

Food & Beverage experience

Customer service

Cash handling

POS systems (Micros)

Teamwork

Communication skills

Flexibility

Tools

Micros POS

Job description

Passionate about delivering exceptional guest experiences? Thrive in a fast-paced hospitality environment? Looking to be part of a renowned global hotel brand? If so, we'd love to hear from you.

The Millennium Hotel Glasgow, located in the heart of one of Scotland's most vibrant cities, is looking for a talented and enthusiastic Food & Beverage Assistant to join our team. This is an exciting opportunity for a hospitality professional who enjoys creating memorable guest experiences and takes pride in providing outstanding service.

What's In It For You?

• Pension Scheme
• Complimentary Meals on Duty
• Employee Accommodation Discounts
• Food & Beverage Discounts Across Our Hotels
• Friends & Family Accommodation Rates
• Enhanced Holiday Entitlement Linked to Length of Service
• Uniform Provided
• Eye Care Vouchers
• Long Service Awards
• Employee of the Month & Employee of the Year Recognition
• Recommend a Friend Bonus Scheme
• Genuine Career Development and Progression Opportunities

What You'll Be Doing

As a Food & Beverage Assistant, you'll play a vital role in ensuring our guests receive a warm welcome and exceptional service throughout their visit. Your responsibilities will include:

• Delivering high-quality food and beverage service within our restaurant and bar areas
• Providing knowledgeable recommendations and confidently communicating menu and beverage options to guests
• Processing payments accurately, including cash, card and room charge transactions, in line with company procedures
• Creating positive guest experiences by providing friendly, professional and attentive service
• Responding promptly to guest enquiries and ensuring any requests are handled efficiently
• Working collaboratively with colleagues to maintain high standards of service and presentation

What We're Looking For

We're seeking individuals who are passionate about hospitality and committed to delivering outstanding customer service.

• Previous experience in a Food & Beverage role
• Excellent customer service and communication skills
• The ability to remain calm and professional in a busy environment
• A proactive and positive approach to teamwork
• Experience handling cash and card payments
• Familiarity with Micros POS systems (desirable but not essential)
• Flexibility to work a variety of shifts, including early mornings, evenings and weekends

Why Join Millennium Hotel Glasgow?

Situated in a stunning Victorian building overlooking George Square, the Millennium Hotel Glasgow combines timeless elegance with modern hospitality. As part of our team, you'll contribute to creating memorable experiences for guests visiting one of the city's most iconic hotels.

About Millennium Hotels & Resorts

Millennium Hotels & Resorts is a global hospitality leader, operating more than 120 hotels worldwide. Across Europe, our portfolio of hotels provides guests with exceptional experiences in some of the continent's most sought-after destinations.

Our brands include:

• Leng's Collection
• M Social Collection
• Millennium Collection
• Copthorne Collection

Each collection offers its own distinctive style and guest experience, creating exciting opportunities for career development across our international network.

Millennium Hotels & Resorts is an Equal Opportunities Employer.

All applicants must have the right to live and work in the UK. Proof of eligibility will be required as part of the recruitment process. Successful candidates' Right to Work documentation will be verified using TrustID scanning and verification technology in accordance with UK legislation.