Front Office Agent

Motel One Germany BetriebsGmbH; Salisbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bonus program

International career opportunities

Staff discounts

Personal development and training

Team celebrations

Job summary

Motel One Germany BetriebsGmbH is seeking a Front Office Agent to warmly welcome guests, manage check-ins/outs, and handle bookings with accuracy. You will also oversee invoicing, payments, and cash handling while performing front and back office administrative duties.

Join a multicultural team and participate in ongoing onboarding and training to grow with the company across Europe and the USA.

Qualifications

• Completed apprenticeship in the hotel trade or have experience in hotel/catering, or seeking a career change.
• Excellent sense of quality and service, hosting skills, passion for hospitality.
• Open and communicative, solid command of English.
• Team player willing to assist across departments and collaborate to achieve results.

Responsibilities

• Greet guests and manage check-in and check-out.
• Review and process bookings, overbookings, and options.
• Invoicing and handling payments, cash transactions, and cashing up.
• Carry out front/back office admin tasks (e.g., handling no-shows, emails).
• Work in multicultural teams to gain interdepartmental insights.

Skills

Hosting skills

English proficiency

Team player

Customer service

Education

Hotel trade apprenticeship

Job description

Front Office Agent

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Benefits

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together