Front Office Agent

Motel One; Manchester; On-site; GBP 25,000 - 30,000; Part time

Job summary

Motel One Group is seeking a part-time front desk professional for our Manchester property. You will warmly welcome guests, manage check-in and check-out, and handle bookings and cash transactions with care.

You will contribute to invoicing and back-office tasks while assisting across departments in our multicultural team. English proficiency and a hotel trade apprenticeship are valued as crucial foundations for success.

Qualifications

• Completed an apprenticeship in the hotel trade or equivalent experience.
• Excellent sense of quality and service with hosting skills.
• Solid command of English.
• Team player with willingness to assist across departments.

Responsibilities

• Look after guests with check-in and check-out.
• Review and process bookings, overbookings and options.
• Handle invoicing, payments, cash transactions and cashing up.
• Perform front and back office administrative tasks (e.g., no-shows, emails).
• Collaborate across departments within multicultural teams.

Skills

Hosting skills

Customer service

English language

Education

Apprenticeship in hotel trade

Job description

• Hotel: Motel One Manchester-St. Peter's Square^36106
• Type of Employment: Part-time
• Compensation: up to GBP 27,600 - yearly

Company Description

Our heart beats turquoise.

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams

Qualifications

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

• Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Be open and communicative and have a solid command of English
• Be a team player and willing to provide assistance across departments – we achieve our results together

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