Front Office Agent

Strand Palace Hotel; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading hotel in London as a Front Office Agent, where you'll provide exceptional customer service and create a welcoming atmosphere for guests. Enjoy numerous benefits, including free meals, paid volunteering, and health plans, while working in a diverse and inclusive environment.

Benefits

Access to earned wages via Wagestream

Free meals on every shift

‘Introduce a Friend’ bonus scheme

Free laundry and dry cleaning

½ day paid time off on birthday

Regular social outings and parties

Paid volunteering day

24hr access to employee assistance helplines

Free Yoga Classes

BUPA health cashback plan

Qualifications

• Deliver friendly, efficient customer service to all guests.
• Listen to guest feedback and respond promptly.

Responsibilities

• Manage arrivals and departure processes professionally.
• Ensure billing and payment transactions are correct.
• Promote a helpful image to guests.

Skills

Customer Service

Communication

Professional Image

Job description

Develop your career at Strand Palace – Great Place to Work 2024 & British HR Awards "Best Overall People Experience 2025" Winner

Strand Palace is looking for a Front Office Agent to deliver friendly, efficient customer service and to create a welcoming atmosphere for all of our guests.

Benefitsfor our Front Office Agent Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• ‘Introduce a Friend’ bonus scheme earning you up to £500.
• Free laundry and dry cleaning to save you money.
• ½ day paid time off on your birthday
• Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
• Paid volunteering day
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
• North Bank discount card
• Free Yoga Classes
• BUPA health cashback plan (e.g. get cash back when you buy a pair of glasses)
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide, including L+R Hotels

Key Responsibilities of Front office Agent

• Manage the arrivals and departure process professionally and in accordance with the Hotel’s policy, ensuring billing and payment transactions are correct
• Responsible for till cash float whist on shift and adhering to the Hotel’s cash handling procedures
• Be fully aware and knowledgeable of all room categories, room rates, packages, promotions at the Hotel
• Deal with all enquiries in a professional and courteous manner, in person and over telephone
• Promote a helpful and professional image to guests and give full co-operation to any guest requests in a caring and helpful manner
• Be aware of all Hotel VIPs, corporate and regular guests and ensure their requirements are met
• Demonstrate a knowledge of all local attractions, and landmarks in the hotel vicinity in order to upsell and maximise Hotel revenue

What We’re Looking For

• Deliver friendly, efficient customer service to all of our guests
• Promote a helpful and professional image to guests
• Listen and notice all guest feedback and deal without delay
• Respond promptly to all requests

What We’re About

Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.

Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate. From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.

Want to start your journey with Strand Palace today? Apply now to join the team