GSR Front Office / Receptionist

Cycas Hospitality; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join the brand new Courtyard by Marriott London City Airport as a Receptionist/Guest Service Representative. This full-time role offers a competitive package, 28 days holiday, and various development opportunities. Be part of a team that values service and personal growth in a vibrant hotel environment.

Benefits

28 days holiday

Learning and development opportunities

Uniform and complimentary dry cleaning

Complimentary use of the onsite gym

Free meals whilst on shift

Access to online discount platform

Discounted room rates

Qualifications

• Previous experience within a similar role in a hotel environment.
• Strong communicator and team management skills.
• Ability to work in shifts.

Responsibilities

• Process all guest check-ins, check-outs, and room assignments.
• Secure payment and activate room keys.
• Communicate with staff regarding guest needs.

Skills

Strong communicator

Team management skills

Ability to work in shifts

Fluency in English

Job description

Great opportunity to join the brand new Courtyard by Marriott London City Airport, the first Courtyard by Marriott in London! Conveniently located 5 minutes from London City Airport, E16 2AE.

At Courtyard, we share the same passion for moving forward, for never settling, and because when our guests succeed, we succeed.

We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing new Receptionist/Guest Service Representative for our fabulous Courtyard London City Airport.

FULL TIMEPOSITON- 40 HOURS PER WEEK.

JOBROLE-Receptionist/Guest Service Representative

What do we offer?

• Along with a competitive compensation package, we also offer:
• 28 days holiday
• Various learning and development opportunities to allow you to further your career with us
• Uniform and complimentary dry cleaning
• Complementary use of the onsite gym
• Free meals whilst on shift
• Access to our online discount platform
• Discounted room rates

What are we looking for?

• Previous experience within a similar role within a hotel environment
• Strong communicator and team management skills
• Ability to work in shifts
• Fluency in English desired

Job Description -

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.
• Clear departures in computer system.
• Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships.
• Perform other reasonable job duties as requested by Supervisors.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Cycas Hospitality is a gift for any hospitality professional. Over the past 10 years we’ve created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

This is your opportunity to shine and be a part of something great.

We are waiting to hear from you.