Front of House Waiter & Guest Experience Lead

Arcade Covent Garden; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Refer a friend bonus

Wage advance facility to access earned

Restaurant recognition budget

50% off food in Arcade restaurants

50% off food in JKS restaurants within

Counselling services

Hospitality Action support

Team parties

Job summary

Arcade Covent Garden is seeking an enthusiastic Waiter to join our front-line team in a buzzing, globally inspired dining environment. You will deliver memorable guest experiences, take orders, serve food and drinks, and collaborate closely with the kitchen and bar teams.

With a minimum of two years in a high-volume London restaurant, you bring calm confidence, strong interpersonal and leadership skills, and a warm, approachable manner that connects with guests and colleagues.

Qualifications

• Minimum 2 years of waiter experience in a high-volume London restaurant.
• Experience in high-volume dining environments.
• Passion for food, service and guest experiences.
• Strong interpersonal, communication and leadership skills.
• Calm, confident, and able to multitask under pressure.
• Warm, approachable demeanour connecting with guests and colleagues.

Responsibilities

• Open and close the restaurant.
• Assist with development of junior staff.
• Communicate confidently and professionally with guests.
• Deliver a consistent and high-standard service.
• Take orders, serve food and drinks, and make menu recommendations.
• Keep operations running smoothly in a fast-paced environment.
• Work closely with kitchen and bar teams.
• Maintain and update cleaning schedules and checklists.
• Adhere to Food Safety and Health & Safety practices.
• Cross-train across all areas of the restaurant.

Skills

Waiter experience

Interpersonal skills

Leadership

Team player

Calm under pressure

Job description

Arcade Covent Garden is seeking an enthusiastic Waiter to join our front-line team in a buzzing, globally inspired dining environment. You will deliver memorable guest experiences, take orders, serve food and drinks, and collaborate closely with the kitchen and bar teams.

With a minimum of two years in a high-volume London restaurant, you bring calm confidence, strong interpersonal and leadership skills, and a warm, approachable manner that connects with guests and colleagues.