Senior Site Operations Manager — High-Volume Hospitality

Construction; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Refer a friend bonus

Internal wage advance facility to earn

Restaurant recognition budget for the

50% off food in our restaurants for你

50% off food in JKS restaurants within

Access to counselling, remote GP/physi

Hospitality Action 24 hours a day, 365

Summer and Christmas team parties

Job summary

Arcade, one of London's premier food and drink destinations, is seeking an experienced Site Operations Manager for Arcade Tottenham Court Road. You will lead front and back of house, bar and events, own the P&L, coach the management team and drive guest experience at a busy multi-concept venue.

You thrive in high-pressure settings, balance commercial performance with guest satisfaction, and bring a hands-on leadership style that brings the best out of your people while upholding the Arcade brand

Qualifications

• Senior operational leadership experience in a high-volume hospitality environment.
• Experience managing P&L, budgets, labour costs and forecasting.
• Proven ability to develop managers and build high-performance teams.

Responsibilities

• Own the day-to-day operation of Arcade Tottenham Court Road, overseeing FOH, BOH, bar and events.
• Drive commercial performance and maximise revenue while controlling costs and labour.
• Lead and coach a diverse management team to deliver exceptional guest experiences.
• Be on the floor, set high standards, and ensure every guest journey reflects Arcade's brand.

Skills

Senior operations leadership

P&L management

Team building

Hospitality operations

Job description

Arcade, one of London's premier food and drink destinations, is seeking an experienced Site Operations Manager for Arcade Tottenham Court Road. You will lead front and back of house, bar and events, own the P&L, coach the management team and drive guest experience at a busy multi-concept venue.

You thrive in high-pressure settings, balance commercial performance with guest satisfaction, and bring a hands-on leadership style that brings the best out of your people while upholding the Arcade brand