Senior Waiter — Lead Guest Experience & Mentorship

Arcade; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Refer a friend bonus

Internal wage advance facility to earn

Restaurant recognition budget forBirth

50% off food in our restaurants foryou

50% off food in JKS restaurants within

Access to counselling, remote GP/physi

Hospitality Action 24 hours a day, 365

Summer and Christmas team parties

Job summary

Arcade London is seeking a Senior Waiter to lead front-line service in a buzzing, globally inspired venue. You will open and close the restaurant, guide junior teammates, and ensure a consistently high standard of hospitality with a friendly, confident approach.

You’ll take orders, recommend menu items, and collaborate closely with kitchen and bar teams to keep service seamless. Ideal candidates have 2+ years in a Senior Waiter role in a high-volume setting, a passion for food and drink, and

Qualifications

• 2+ years of experience as a Senior Waiter or similar role in a high-volume, high-quality restaurant.
• Passion for recommending food and drink options to guests.
• Positive, can-do attitude and willingness to learn.
• Love for food and drink and delivering great customer service.
• Strong team player with excellent communication skills; English is a must.
• Ability to stay cool under pressure.

Responsibilities

• Be in charge of opening and closing the restaurant.
• Assist with the development of junior staff members.
• Communicate with guests in a confident and professional manner.
• Deliver a consistent and high standard service.
• Deliver top-tier hospitality with a positive vibe and great smile.
• Take orders, serve food and drinks, and make menu recommendations.
• Keep things running smoothly in a fast-paced environment.
• Work closely with the kitchen and bar teams.
• Maintain and update cleaning schedules, records and checklists.
• Adhere to all relevant Food Safety and Health & Safety practices and procedures.

Skills

Experience as Senior Waiter

English proficiency

Job description

Arcade London is seeking a Senior Waiter to lead front-line service in a buzzing, globally inspired venue. You will open and close the restaurant, guide junior teammates, and ensure a consistently high standard of hospitality with a friendly, confident approach.

You’ll take orders, recommend menu items, and collaborate closely with kitchen and bar teams to keep service seamless. Ideal candidates have 2+ years in a Senior Waiter role in a high-volume setting, a passion for food and drink, and