Front of House Team Member

Cumbria and Lancashire; Ambleside; On-site; GBP 18,000 - 25,000; Full time

Job summary

The Wateredge Inn in Ambleside seeks a Front of House team member who excels in customer service and has a vibrant personality. You will be the first smile guests see and help create warm, memorable experiences in a stunning lakeside location. If you thrive in a fast-paced environment and love hospitality, this is the perfect role for you.

Benefits

Extra paid holiday on your birthday

Support from development program

Paid breaks

50% off food at Inns

Low-cost stay during certain months

1/3 off room bookings all year round

Immediate £50 for same-day bookings

15% off bed and breakfast for loved ones

24/7 confidential support

Tips (Tronc)

Qualifications

• Thrive in a fast-paced environment with a passion for customer service.
• Positive attitude and ability to create memorable guest experiences.
• Professional demeanor and enthusiasm are essential.

Responsibilities

• Welcome guests and ensure their experience is warm and memorable.
• Take orders, serve dishes, and recommend drinks.
• Maintain a lively atmosphere on the front line.

Skills

Customer Service

Positive Attitude

Attentiveness

Passion for Hospitality

Job description

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What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!
• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set in an idyllic lakeside location, The Wateredge Inn in Ambleside boasts one of the most stunning settings in the Lake District. Its beer garden, right on the shores of Lake Windermere, offers breath-taking views of the water and surrounding landscape, providing the perfect spot to relax and enjoy the natural beauty of the area.

You’ll Fit Right Inn

As a member of our Front of
House team, you are the first smile that welcomes guests and the friendly face that
ensures their experience is warm
and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality
make our Inn a welcoming
place for every visitor.

Whether greeting guests, taking
orders, serving dishes from the kitchen, or recommending a drink from our
selection, no two days are the same on the front line. Your professionalism and
enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit,
and our team loves
to work!

If you thrive in a fast-paced environment
have a passion for customer service are committed to delivering exceptional experiences
we think you’ll fit right inn…

This
role allowed Megan to explore a new location. Watch Megan's video to learn more
about our front-of-house roles.https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 22/06/2025 by TN United Kingdom