Front of House Team Member

The Inn Collection Group; Ambleside; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic Front of House team members to create memorable experiences for guests. In this dynamic role, you will be the first smile that welcomes visitors, ensuring their stay is warm and enjoyable. With a passion for customer service, you will thrive in a fast-paced environment, taking orders, serving dishes, and recommending drinks. Join a team that values respect, warmth, and honesty, and be part of a company that celebrates your contributions with unique perks and a supportive work culture. If you are ready to make people happy, this opportunity is perfect for you!

Benefits

Extra paid holiday for birthdays

Paid Breaks

50% off food

Stay for £1 during off-peak months

1/3 off room bookings

£50 for same day bookings

15% off for loved ones

24/7 confidential support

Tips (Tronc)

Community contribution through Give-inn back scheme

Qualifications

• Passion for hospitality and customer service is essential.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Welcome guests and ensure a memorable experience.
• Take orders and serve dishes with professionalism.

Skills

Customer Service

Positive Attitude

Teamwork

Attention to Detail

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Ambleside Inn is set against a backdrop of breath-taking fell views and scenic walking routes, making it the perfect base to explore the beauty of the Lake District. Surrounded by nature's tranquillity and with easy access to some of the area's most picturesque trails, it’s a place where you can truly immerse yourself in the stunning landscape.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…

*Age-related pay rates apply for Under 21s.*