Front of House Team Member

The Midland Hotel; Morecambe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Morecambe is seeking dedicated Front of House team members to greet and serve guests in a fast-paced environment. With breathtaking views and a commitment to exceptional customer service, this role offers opportunities for personal and professional growth in a welcoming atmosphere.

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

24/7 confidential support

Tronc (tips) for staff

Qualifications

• Passion for hospitality and customer service.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet guests and ensure a warm experience.
• Take orders and serve dishes from the kitchen.

Skills

Positive attitude

Customer service

Job description

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What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a friendly team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) for staff.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

The Midland boasts a prime beachfront location in the heart of Morecambe, offering breathtaking views across the bay. With its stunning coastal setting, the hotel enjoys a tranquil atmosphere, perfect for relaxing while watching the ever-changing seascape. Just a short walk from the town's promenade, attractions, and historic landmarks, The Midland is ideally situated to experience the charm and beauty of Morecambe and its coastline.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*