Front of House Team Member

The Inn Collection Group; Coniston; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading pub company located by Coniston Water as part of the Front of House team. This role offers the opportunity to create memorable experiences for guests, ensuring they feel warmly welcomed and receive exceptional hospitality. The position values passion, professionalism, and creativity in a fast-paced setting, making it a delightful place to work.

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

Paid Breaks

Tronc (tips)

Employee Assistance Programme

Qualifications

• Thrive in a fast-paced environment.
• Ability to deliver exceptional experiences.

Responsibilities

• Greeting guests and ensuring a welcoming atmosphere.
• Taking orders and serving food and drinks.
• Creating a lively and enjoyable environment for visitors.

Skills

Passion for hospitality

Customer service

Positive attitude

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same-day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (that’s tips to me and you).
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Located on the shores of Coniston Water, this classic Lakeland slate building offers sensational views of the lake and surrounding fells. Recently restored to its former glory, it stands as a stunning landmark with the tranquil waters just a short walk away, providing the perfect backdrop for those looking to enjoy the natural beauty of the Lake District.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*