Front of House Team Lead: Growth, Tips & Perks

J.W. Lees & Co.; Wilmslow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay + tips

Profit sharing bonus

Food & drink discount 30%

Shift meal discount 50%

Hotel stays discount

Wellbeing support

Career development

Parental leave enhancements

JW BenefitHub discounts

Job summary

JW Lees is seeking a Front of House Team Leader to lead front-of-house operations across our pubs, inns and hotels. You will drive service standards, manage shifts and develop the team to reach the next level of excellence.

You will lead by example, communicate effectively, and ensure guests receive outstanding service while promoting the JW Lees values and benefits. This role offers opportunities for progression within the group.

Qualifications

• Excellent communication and leadership skills.
• Experience leading shifts and teams.
• Strong customer service focus.

Responsibilities

• Lead front of house shifts and ensure smooth service.
• Coach and motivate team to deliver excellent guest experiences.
• Communicate clearly with staff and management to ensure operational standards.
• Demonstrate leadership and be a positive role model for the team.

Skills

Communication

Leadership

Team player

Shift management

Job description

JW Lees is seeking a Front of House Team Leader to lead front-of-house operations across our pubs, inns and hotels. You will drive service standards, manage shifts and develop the team to reach the next level of excellence.

You will lead by example, communicate effectively, and ensure guests receive outstanding service while promoting the JW Lees values and benefits. This role offers opportunities for progression within the group.