Front of House Team Leader

Nuffield Health; Stoke-on-Trent; On-site; GBP 21,000 - 26,000; Full time

Job summary

Nuffield Health is seeking a Front of House Team Leader for their North Staffs Hospital. This full-time role involves managing the reception area, ensuring high service standards, and coordinating a team of receptionists. The ideal candidate will have strong communication and IT skills, with a background in healthcare administration. Join Nuffield Health to enhance the wellbeing of the nation while enjoying a comprehensive benefits package.

Benefits

Free Gym Membership

Health Assessments

Retail Discounts

Pension Options

Qualifications

• Experience working in healthcare administration or reception.
• Ability to explain sensitive information clearly.

Responsibilities

• Manage and coordinate training for the reception team.
• Supervise reception activities and manage patient check-ins.
• Ensure high standards of service and effective communication.

Skills

Communication

IT Skills

Customer Service

Education

Healthcare Administration Experience

Job description

Front of House Team Leader
North Staffs Hospital | Front of House | Full Time
Salary up to £25,761.45 depending on experience

37.5 hours per week

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. As the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

As a Reception Team Leader at our North Staffs Hospital, you will have full responsibility for the Reception area and you'll promote a friendly, relaxing, and professional environment.

You will also have great communication, IT, and keyboard skills. You're able to explain sensitive or complicated information clearly, sympathetically, and understandably. Ideally, you have experience working in healthcare administration or on reception.

As a Reception Team Leader, you will:

• Manage and coordinate all training for the reception team to ensure standards, rules, and regulations are followed and maintained.
• Supervise all reception activities, including information dissemination, check-ins, and bookings.
• Coordinate and manage a team of Receptionists to ensure high standards of service to patients.
• Manage reception procedures to ensure all fees, including guest fees, are collected.
• Maintain brand standards.
• Promote effective communication throughout the hospital.
• Assist colleagues and other departments proactively.
• Provide friendly, efficient reception service, involving customer contact and advice.
• Lead the reception Front of House team to deliver professional standards.
• Admit patients and handle appointment bookings and amendments.
• Operate a complex switchboard according to procedures.
• Ensure reception work meets standards and deadlines.
• Manage, interpret, and analyze data and information.
• Handle inquiries and queries efficiently, escalating when necessary.
• Accurately enter, modify, maintain, and present data using appropriate systems.
• Prepare standard and ad hoc reports as required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. Our benefits package includes fitness, lifestyle, health, and wellbeing rewards such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you're interested, apply now. We review applications as they come and may close the advert early if we receive a high volume of applications. Apply promptly to be considered for this role.

It starts with you.