Front of House Team Leader

TN United Kingdom; Stoke-on-Trent; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading healthcare charity is seeking a Front of House Team Leader for their North Staffs Hospital in Stoke-on-Trent. The role involves managing reception operations, ensuring high standards of service, and providing exceptional customer care. Ideal candidates will possess strong communication and IT skills, with a preference for those experienced in healthcare administration. Join a supportive team and enjoy benefits such as free gym membership and retail discounts.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in healthcare administration or reception is preferred.

Responsibilities

• Manage and coordinate training for the reception team.
• Supervise reception activities including check-ins and bookings.
• Lead the reception front of house team to meet professional standards.

Skills

Communication

IT Skills

Keyboard Skills

Job description

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Front of House Team Leader, Stoke-on-Trent

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Client:

Nuffield Health

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d57f115130a6

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Front of House Team Leader
North Staffs Hospital | Front of House | Full Time |
Salary up to £25,761.45 depending on experience

37.5 hours per week

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. As the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

As a Reception Team Leader at our North Staffs Hospital, you will have full responsibility for the Reception area and you'll promote a friendly, relaxing, and professional environment.

Ideal candidates will have great communication, IT, and keyboard skills, and be able to explain sensitive or complicated information clearly, sympathetically, and understandably. Experience in healthcare administration or reception is preferred.

As a Reception Team Leader, you will:

• Manage and coordinate all training for the reception team to ensure standards, rules, and regulations are followed.
• Supervise all reception activities, including information dissemination, check-ins, and bookings.
• Coordinate and manage the reception team to ensure high standards of service to patients.
• Manage reception procedures to ensure fees, including guest fees, are collected.
• Maintain brand standards.
• Promote effective communication throughout the hospital.
• Assist colleagues and other departments proactively.
• Provide friendly, efficient reception services, including customer contact and advice.
• Lead the reception front of house team to meet professional standards.
• Admit patients and handle appointment bookings and amendments.
• Operate a complex switchboard according to procedures.
• Ensure reception work meets standards and deadlines.
• Handle data and information accurately and efficiently using appropriate systems.
• Prepare standard and ad hoc reports as required.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. Our benefits include free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we care about your wellbeing.

Join Nuffield Health and create the future you want, today.

If interested, apply now. We review applications as received and may close the advert early if we receive high volumes. Apply promptly to be considered.