Front of House Team Leader

Stonegate Pub Company; Queen's Head; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25% off food and drink

Stonegate Xtra Rewards – discounts

VIP entry to our Pubs and Bars

Corporate Discounted Rates at DavidnL

Stream – Early access to earned wages

Job summary

The Queens Head, part of Stonegate Group, is seeking an experienced Front of House Team Leader to guide and energize the wider team and deliver an exceptional guest experience. Working closely with the management team, you’ll help maintain smooth operations, uphold consistent standards, and foster a warm, welcoming atmosphere where guests feel valued.

This role is ideal for someone who loves pubs, food, and people, with opportunities to lead, develop staff, and contribute to a vibrant community

Qualifications

• Responsibilities must be fulfilled with energy and guest focus.

Responsibilities

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

Job description

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Queens Head.

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Queens Head is a friendly venue offering delicious food, great drinks, and unforgettable experiences. We are able to host any occasion, including lunch, dinner visits, birthdays, and all other special occasions for all kinds of guests.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

To be considered for the Front of House Team Leader position at Queens Head you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Queens Head directly.