Front of House Team Member

Stonegate Group; Ockbrook; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

MiXR App Reward Card

VIP pub entry

Stonegate hotel discounts

Flexible working

David Lloyd and PureGym discounts

Discounted dental insurance

Early wage access (Stream)

Job summary

Stonegate Group's Queens Head is seeking Front of House Team Members who enjoy working as part of a team. We provide training to help you build your skills while you connect with guests to create a positive experience.

Join a welcoming pub environment with live sports, quiz nights, and events. You will help serve food and drinks, engage guests with recommendations, and maintain a clean, safe space for everyone.

Qualifications

• Previous experience in hospitality or customer service is a plus.
• Ability to work well in a team and engage with guests.
• Friendly, approachable and proactive in guest experience.

Responsibilities

• Help prepare and serve our delicious food and drinks at Queens Head.
• Offer friendly recommendations to enhance the guest experience.
• Contribute to maintaining a clean and safe environment for guests and team members.

Skills

Guest service

Teamwork

Communication

Job description

Location - Queens Head

Front of House Team Member

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..

The Opportunity

At Queens Head, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.

Can you

• Help prepare and serve our delicious food and drinks at Queens Head.
• Offer friendly recommendations to enhance the guest experience.
• Contribute to maintaining a clean and safe environment for guests and team members.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Queens Head is a friendly venue offering delicious food, great drinks, and unforgettable experiences. We are able to host any occasion, including lunch, dinner visits, birthdays, and all other special occasions for all kinds of guests.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Queens Head directly.