Front of House Team Leader

Great Local Pubs - Stonegate Group; Ockbrook; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

MiXR App 25% off

Xtra Rewards discounts

VIP entry to pubs/bars

Hotel discounts

Flexible working

Dental insurance

Early wage access

Development programmes

Job summary

Stonegate Group’s Queens Head is seeking an experienced Front of House Team Leader to drive the team and deliver a memorable guest experience in a busy pub setting. You will work with management to realise the shared vision and maintain smooth operations across shifts.

You will foster a warm, welcoming atmosphere where guests feel valued, with a focus on high standards of service and teamwork. 18+ due to alcohol sales; benefits listed below.

Qualifications

• Experience leading front-of-house teams in a hospitality setting.
• Strong guest service and interpersonal skills.
• Ability to motivate a team and maintain high standards of service.

Responsibilities

• Lead, motivate and encourage the front-of-house team to deliver an outstanding guest experience.
• Help maintain smooth operations and ensure consistency across shifts.
• Foster a warm and welcoming environment for all guests.

Skills

Team leadership

Guest service

Communication

Job description

Location - Queens Head

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Queens Head.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top‑night sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Queens Head is a friendly venue offering delicious food, great drinks, and unforgettable experiences. We are able to host any occasion, including lunch, dinner visits, birthdays, and all other special occasions for all kinds of guests.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Queens Head you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adapations can be put in place to assist you. Please contact Queens Head directly.