Front of House Team Leader

Stonegate Group; Cardiff; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a leading hospitality operator as a Front of House Team Leader at Pen & Wig. This role involves motivating your team to provide exceptional guest experiences and maintaining high operational standards. Enjoy benefits like discounts and early access to wages while working in a vibrant venue near Cardiff Crown Court.

Benefits

25% off food and drink for you and friends

Online benefits portal with discounts

VIP entry to our Pubs and Bars

Corporate Discount Rates at David Lloyd

Early access to earned wages via Wagestream

Qualifications

• Must be 18 or over due to alcohol sales.
• Experience in a leadership role within hospitality preferred.

Responsibilities

• Lead and motivate the Front of House team.
• Ensure smooth operations and consistency.
• Deliver an amazing guest experience.

Skills

Leadership

Team Motivation

Customer Service

Job description

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We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Pen & Wig.

Work alongside the management team to bring our shared vision to life.

Help maintain smooth operations and consistency.

Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. Located near Cardiff Crown Court, and so named due to the large number of legal practices in the area, The Pen & Wig is a haven in the middle of the city. Our drinks are our pride, with a vast range of wines, spirits, cocktails and an ever-changing selection of real ales sourced from our local breweries and further afield – earning us a place in Camra’s Good Beer Guide for the last six years. Our stunning beer garden is the ideal spot to enjoy all the beers we have to offer, but when the winter weather gets too chilly, our traditional dishes are the perfect indulgence to warm up with – from hearty Sunday roasts to warming pies, lighter bites, decadent desserts and much more.

What's in it for you?

Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

VIP entry to our Pubs and Bars

David Lloyd Corporate Discount Rates

Wagestream – Early access to your earned wages

To be considered for the Front of House Team Leader position at Pen & Wig you must be 18 or over as the roles involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Pen & Wig directly.