Front of House Team Leader

Pub & Dining - BRA_203; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

Un pub bien établi recherche un Team Leader passionné et dynamique pour diriger une équipe, assurer le bon déroulement des services et offrir une expérience client inoubliable. Le candidat idéal sera proactif, adaptable et axé sur la qualité du service, tout en bénéficiant d'avantages compétitifs.

Benefits

Formation et développement

Réduction de 33% pour le personnel

Programme d'assistance employé gratuit

Réduction de 50% dans les auberges

Prime de recommandation d'ami

Accès anticipé aux salaires

Remises à la consommation

Qualifications

• Capacité à fournir une expérience client mémorable.
• Être un modèle pour l'équipe dans le service.
• Compétence en résolution de problèmes en l'absence de gestion.

Responsibilities

• Diriger l'équipe pour assurer un service fluide.
• Gérer la sécurité et la propreté du bar.
• Coordonner les tâches pendant les shifts chargés.

Skills

Service client

Coordination d'équipe

Adaptabilité

Attention aux détails

Job description

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Job Description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure the team maintains high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs smoothly.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to challenges during a busy shift.
• A positive can-do attitude and be a true team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution, and more:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we offer training and development at each career level.
• Discount of 33% for you and 15% for your loved ones on all of our brands – enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – enjoy a weekend away without breaking the bank.
• Refer a friend – know someone interested in a new role? When they are hired, you could earn up to £1,500!
• Wagestream – access your wages before payday for life's emergencies.
• Retail discounts – up to 30% off at Superdrug, exclusive deals with Three Mobile, and more…