Front of House Supervisor VA2962

Anabas (UK 2) Ltd; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Employee Assistance Programme

Life Insurance

Onsite parking

Cycle to Work Scheme

Company events

Ongoing training and development

28 days holiday

Job summary

Anabas Welcome in London seeks a Reception Supervisor to lead a front-of-house team across a high-end corporate environment. The role combines reception excellence with facilities support, requiring adaptability, proactive service, and strong guest care.

You will manage shifts, greet visitors professionally, build client rapport, and continuously improve procedures while reporting on performance metrics. Competitive salary and benefits apply.

Qualifications

• Proven experience in a corporate reception role, leading a team and delivering high standards of service.

Responsibilities

• Manage the team to meet agreed SLAs and KPIs.
• Warmly welcome visitors in a professional manner.
• Proactively resolve issues in a timely manner.
• Build and maintain strong client relationships through service excellence.
• Be the first point of call when challenges arise with the service.
• Design, implement and adapt dynamic procedures.
• Prepare monthly PowerPoint reports.

Skills

Reception supervision

Team leadership

Customer service

Organisational skills

Communication skills

Adaptability

Job description

Anabas Welcome is a premium guest‑experience specialist dedicated to creating warm, seamless, and memorable moments across corporate environments. Rooted in five‑star hospitality principles, we elevate every interaction—from arrival to farewell—through thoughtful service, intuitive anticipation, and an‑unwavering commitment to delivering exceptional guest experiences. Our purpose is simple: to bring the art of hospitality into the workplace, crafting environments where clients, visitors, and colleagues feel genuinely welcomed, cared for, and valued.

We are currently recruiting a Reception Supervisor to join our team at one of our prestigious clients based in the Surbiton/Tolworth area. We are looking for individuals who are passionate about delivering outstanding service and crafting memorable, meaningful experiences. We are seeking someone who thrives in a versatile, fast‑paced environment. This role is highly varied, combining reception excellence with wider facilities support including post room duties, so we are looking for an individual who is adaptable, proactive, and comfortable switching between different responsibilities throughout the day. Flexibility, a positive attitude, and a willingness to go above and beyond are essential to delivering the exceptional service our clients expect.

Location Surbiton KT5, London
Full-Time | 40 hours per week | Rotating Shift

07:00AM – 16:00PM

08:00AM – 17:00PM

Competitive Salary + Benefits

Key Responsibilities

• Manage the team ensuring correct standards of service are established and agreed SLAs and KPIs are
  achieved. Including Training, development and coaching of existing team members and new starters.
• Warmly welcome and greet all visitors in a professional and personable manner.
• Proactively take charge of their area of responsibility to ensure the timely resolution to issues.
  
• Build and maintain strong client relationships through exceptional service delivery.
• Be the first point of call when any challenges arise with our service.
• Design, implement, monitor and adapt dynamic operational working procedures.
• Prepare monthly PowerPoint reports or as required.

What We’re Looking For

• Proven experience as a Reception Supervisor in a corporate office environment, ideally serving high-end clientele, leading and managing a team to deliver a high standard of cutomerservice and care.
• Excellent organisational and communication skills.
• Ability to thrive in both fast‑paced and calm environments, maintaining high service standards while managing multiple tasks.

Interview Dates

Interviews for these prestigious roles will take place on Site.

• Competitive salary (£39,000pa)
• 28 days holiday per year (including Bank Holidays)
• Employee Assistance Programme
• Recognition and Reward Scheme
• Life Insurance (1x annual salary)
• Onsite parking available.
• Cycle to Work Scheme
• Recommend-a-Friend Scheme
• Company events
• Ongoing training and development opportunities

Sound like the perfect role for you?

Previous Supervisor/Manager Experience, 5-Star Customer Service