Front of House Supervisor — Service Leader & Team Coach

APT HOSPITALITY PTE. LTD.; High Street; Presencial; GBP 24.000 - 30.000; Jornada completa

Descripción de la vacante

Stamford Social is seeking a capable Supervisor to lead front of house operations on shift, ensuring smooth service, organised teams and a polished guest experience. You will oversee section readiness, guest interactions and overall service execution while guiding colleagues during busy periods.

The role requires hands-on leadership, effective communication, and flexibility to cover weekends and rotating shifts in a dynamic hospitality setting.

Formación

• Previous experience in a restaurant, cafe, or hospitality environment with some leadership exposure
• Good understanding of service sequence, floor organisation, and guest care
• Able to guide junior team members and maintain standards on shift
• Strong communication skills and calm approach under pressure
• Hands-on attitude with willingness to support wherever needed
• Able to work weekends, public holidays, and rotating shifts as required

Responsabilidades

• Support and supervise front of house operations during service
• Ensure sections are ready, organised, and properly staffed before and during service
• Coordinate team workflow and communicate priorities during busy periods
• Maintain service standards, attention to detail, and positive guest interaction
• Provide on-shift support, guidance, and basic coaching to team members
• Escalate important issues, guest feedback, or operational concerns to management
• Step in on the floor whenever required to support smooth and efficient operations

Conocimientos

Leadership exposure

Service sequence knowledge

Guest care

Team coaching

Effective communication

Calm under pressure

Hands-on attitude

Flexibility weekends

Descripción del empleo

Stamford Social is seeking a capable Supervisor to lead front of house operations on shift, ensuring smooth service, organised teams and a polished guest experience. You will oversee section readiness, guest interactions and overall service execution while guiding colleagues during busy periods.

The role requires hands-on leadership, effective communication, and flexibility to cover weekends and rotating shifts in a dynamic hospitality setting.