Front of House Supervisor — Lead a Dynamic Team

Harri.com; Greater London; Híbrido; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant discount

Voucher rewards

Enhanced parental leave

Mental health support

Earned wage access

Training calendar

Descripción de la vacante

The Wolseley Hospitality Group is seeking a Counter Supervisor to lead our front-of-house team and ensure exceptional guest experiences across our London venues.

You will monitor service standards, handle guest inquiries and complaints, and train and supervise team members to maintain a cohesive, high-performance shift.

We promote from within and value a mature, collaborative approach to hospitality excellence.

Formación

• Experience leading front-of-house teams in hospitality.
• Knowledge of service standards and basic financial awareness.
• Mature, collaborative work approach to hospitality.

Responsabilidades

• Lead front-of-house team to ensure smooth shift operations.
• Monitor presentation and service; handle guests’ complaints and queries.
• Train, develop and supervise team members to ensure a cohesive, efficient team.

Conocimientos

Team leadership

Guest service

Complaint handling

Descripción del empleo

The Wolseley Hospitality Group is seeking a Counter Supervisor to lead our front-of-house team and ensure exceptional guest experiences across our London venues.

You will monitor service standards, handle guest inquiries and complaints, and train and supervise team members to maintain a cohesive, high-performance shift.

We promote from within and value a mature, collaborative approach to hospitality excellence.