Front of House Supervisor — Lead Service, Tips & 50% Off

Loungers; Cwmbran; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Free meal on every shift

50% discount on food & drinks from day

Flexible hours

Early access to pay via Wagestream

Staff party (Loungefest)

Christmas and Boxing Day off

Live career development with bite-size

50% off across all brands

Job summary

Loungers’ Carro Lounge is looking for a Front of House Supervisor to lead service, support the management team, and ensure every guest leaves happy. You will guide shift teams, uphold standards on the floor, and step in to resolve queries with confidence, all while promoting a warm, welcoming atmosphere across our lounges.

As a natural host, you’ll help develop the team through coaching and bitesize training, drive sales, and maintain a high standard of service.

Qualifications

• Experience in restaurants, bars, cafes or coffee shops at supervisory level.
• Proven ability to lead and develop front-of-house teams during service.
• Strong communication and guest-relations skills.

Responsibilities

• Lead from the front during busy shifts and ensure smooth service.
• Support management with opening/closing tasks and floor standards.
• Coach, guide and motivate the team to confidence during service.
• Monitor cleanliness, presentation, allergens and cash handling processes.
• Handle customer queries or complaints and turn visits into great experiences.
• Contribute to driving sales and manage the bar and pass area.

Skills

Front of house experience

Customer service

Team leadership

Communication

Hospitality operations

Tools

Cash handling

Job description

Loungers’ Carro Lounge is looking for a Front of House Supervisor to lead service, support the management team, and ensure every guest leaves happy. You will guide shift teams, uphold standards on the floor, and step in to resolve queries with confidence, all while promoting a warm, welcoming atmosphere across our lounges.

As a natural host, you’ll help develop the team through coaching and bitesize training, drive sales, and maintain a high standard of service.