Front of House Supervisor

Harper; Southampton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Up to £13.50/hr + share of tronc

Flexible shift patterns

33% off meals off duty for you and up

33% off hotel accommodation + 20% off

Career development pathway

Lifestyle Card discounts

Service awards

Birthday gift

Refer a Friend bonus up to £1000

Ongoing training and development

Job summary

Harper’s Steakhouse Southampton is seeking a confident Front of House Supervisor to help lead a busy restaurant team. You will drive service, coach staff, upsell, and ensure guest experiences remain memorable.

The role offers energy, progression toward General Manager, and staff benefits including discounts and incentives. A hands-on, people-focused leader will thrive here.

Qualifications

• Previous restaurant or hospitality experience.
• Aged 18+ due to licensing.
• Excellent communication and people skills.
• Confidence and strong decision-making abilities.
• Great organisation and attention to detail.
• A good knowledge of food, wine and beer.
• The Right to Work in the UK
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead, motivate and support the Front of House team throughout service.
• Run pre-service briefings and ensure the team is confident with menus, drinks, promotions and offers.
• Help drive promotions and maximise sales.
• Coach and encourage team members to deliver great service and confidently upsell.
• Deal with any guest or team issues quickly and professionally.
• Lead by example and set the standard for exceptional customer service.
• Work closely with the kitchen and wider team to make sure service flows seamlessly.
• Support the General Manager and Assistant Managers in running the business effectively.
• Take part in ongoing training and development.
• Learn new skills and make the most of opportunities to progress.

Skills

Hospitality experience

Communication skills

Decision making

Organization

Attention to detail

Food & beverage knowledge

Right to work in UK

Flexibility

Job description

Ready to take your hospitality career to the next level?

If you’re passionate about great food, brilliant service and creating an atmosphere that guests love, Harper’s Steakhouse Southampton could be the perfect place for your next challenge.

We’re looking for a confident, energetic and enthusiastic Front of House Supervisor to join our established Southampton team.

Harper’s is all about great steaks, great drinks, great service and, most importantly, great people. As part of our team, you’ll play a key role in keeping the restaurant buzzing, supporting your team and making sure every guest leaves wanting to come back.

Why join Harper’s?

We want our people to have just as much fun at work as our guests do when they visit us. You’ll be joining a friendly, hands-on team where your ideas, personality and ambition are genuinely valued.

You’ll enjoy:

• Up to £13.50 per hour + a share of Tronc
• Flexible shift patterns
• 33% off meals when dining off duty for you and up to 6 guests
• 33% off hotel accommodation for you, plus 20% off for Friends & Family
• A clear development pathway with opportunities to progress towards General Manager
• A free Lifestyle Card giving you access to 5,000+ discounts across restaurants, shopping, entertainment, travel and more
• Service Awards recognising your achievements
• A Birthday Gift
• Refer a Friend and Chef recruitment incentives of up to £1,000
• Ongoing training, development and plenty of opportunities to learn new skills

What are we looking for?

We’re looking for someone who enjoys being at the heart of a busy restaurant and knows how to get the best out of a team.

You’ll ideally have:

• Previous restaurant or hospitality experience
• Aged 18+ due to licensing requirements
• Excellent communication and people skills
• Confidence and strong decision-making abilities
• Great organisation and attention to detail
• A good knowledge of food, wine and beer
• The Right to Work in the UK
• Flexibility to work evenings, weekends and holidays

Above all, we’re looking for someone with energy, personality and a genuine passion for hospitality.

What will you get up to?

As a Front of House Supervisor, you’ll be a key part of the team, helping to make every shift run smoothly and every guest experience memorable.

You’ll:

• Lead, motivate and support the Front of House team throughout service
• Run pre-service briefings and make sure the team is confident with menus, drinks, promotions and offers
• Help drive promotions and maximise sales
• Coach and encourage team members to deliver great service and confidently upsell
• Deal with any guest or team issues quickly and professionally
• Lead by example and set the standard for exceptional customer service
• Work closely with the kitchen and wider team to make sure service flows seamlessly
• Support the General Manager and Assistant Managers in running the business effectively
• Take part in ongoing training and development
• Learn new skills and make the most of opportunities to progress

A role with energy, personality and opportunity

Working at Harper’s isn’t about standing on the sidelines — you’ll be right in the middle of the action.

You’ll help lead the team through busy services, celebrate the wins, solve the challenges and play a big part in creating the atmosphere that makes guests want to return.

Whether you're already an experienced Supervisor looking for your next step, or you're ready to take on more responsibility and develop your leadership skills, we’ll give you the support and opportunities to grow.

Harper’s is part of Upham Inns, a growing family of premium pubs and restaurants across Southern England. We’re big enough to offer genuine career opportunities, but small enough to care about the people who make our businesses successfully.

Come and be part of the Harper’s team.

Bring your energy. Bring your ambition. Bring your personality.

Let’s make every service a great one.