Front of House Supervisor - Lead Dynamic Guest Service

Harper's Steakhouse Southampton; Fareham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hourly wage up to 13.50

Flexible shifts

Meal discounts

Hotel discount

Lifestyle Card

Service awards

Birthday gift

Refer a Friend bonus

Training & development

Job summary

Harper’s Steakhouse Southampton is seeking a Front of House Supervisor to lead the busy service, support the team and ensure guests leave with a great impression.

You will run pre-service briefings, drive promotions, upsell and coach staff, while collaborating with the kitchen to keep service smooth. The role offers progression toward General Manager and access to staff discounts and development opportunities.

Qualifications

• Previous restaurant or hospitality experience
• Aged 18+ due to licensing requirements
• Excellent communication and people skills
• Confidence and strong decision-making abilities
• Great organisation and attention to detail
• A good knowledge of food, wine and beer
• The Right to Work in the UK
• Flexibility to work evenings, weekends and holidays

Responsibilities

• Lead, motivate and support the Front of House team throughout service
• Run pre-service briefings and ensure the team is confident with menus, drinks, promotions and offers
• Help drive promotions and maximise sales
• Coach and encourage team members to deliver great service and confidently upsell
• Deal with any guest or team issues quickly and professionally
• Lead by example and set the standard for exceptional customer service
• Work closely with the kitchen and wider team to ensure service flows smoothly
• Support the General Manager and Assistant Managers in running the business effectively
• Take part in ongoing training and development
• Learn new skills and progress in leadership roles

Job description

Harper’s Steakhouse Southampton is seeking a Front of House Supervisor to lead the busy service, support the team and ensure guests leave with a great impression.

You will run pre-service briefings, drive promotions, upsell and coach staff, while collaborating with the kitchen to keep service smooth. The role offers progression toward General Manager and access to staff discounts and development opportunities.