Deputy General Manager

Upham Inns; Park Gate; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Salary up to £36,000

Tronc up to £5,000

Flexible shift patterns

Food discount 33%

Hotel stays 33%

Development pathway to GM

Lifestyle Card

Service awards

Refer a Friend £1,000

Job summary

Upham Inns is seeking a Deputy Manager for Harper’s Steakhouse in Southampton. You will work alongside the General Manager to lead the pub, ensuring smooth daily operations and brilliant guest experiences.

We offer a competitive salary up to £36,000 plus up to £5,000 Tronc, flexible shifts, substantial staff discounts, development toward General Manager, and additional perks like a Lifestyle Card and recruitment incentives.

Qualifications

• Experience in Deputy Manager or similar hospitality role.
• Proven track record of leading successful teams.
• Strong commercial and financial awareness.

Responsibilities

• Lead FOH team and maintain high guest experience standards.
• Drive sales, profit and operational performance.
• Manage budgets, labour controls and forecasting.
• Support training and development across the team.
• Maintain high standards across people, operations, H&S and property.

Skills

People leadership

Customer service

Budgeting

Forecasting

Communication

Job description

Deputy Manager – Up to £36k + Tronc - Harpers Steakhouse, Southampton

Ready to take the next step in your hospitality career?

We’re looking for a Deputy Manager who loves leading people, delivering brilliant guest experiences and getting stuck into the action.

At Upham Inns, we’re growing fast, investing in our pubs and developing our people — so this is a great opportunity to join us and build your career towards General Manager.

What's in it for you?

• Up to £36,000 + up to £5,000 Tronc
• Flexible shift patterns
• Up to 33% off food for you + up to 6 guests
• 33% off hotel stays + 20% for Friends & Family
• Clear development pathway to General Manager
• Free Lifestyle Card with 5,000+ discounts
• Service Awards & Birthday Gift
• Refer a Friend & Chef Recruitment incentives of up to £1,000

What you'll be doing -

Working alongside the General Manager, you'll help lead the pub and make sure everything runs brilliantly.

You’ll Be Responsible For

• Leading, motivating and developing the FOH team
• Driving sales, profit and operational performance
• Delivering outstanding guest experiences
• Managing budgets, labour controls and forecasting
• Maintaining our high standards across people, operations, H&S and property
• Supporting training and development across the team
• Solving problems quickly and confidently when things get busy

What we're looking for -

You’ll Have

• Previous experience in a Deputy Manager or similar hospitality role
• A proven track record of leading successful teams
• Strong commercial and financial awareness
• Experience with budgets, labour controls and forecasting
• Excellent communication and people skills
• The ability to stay calm, think fast and lead from the front
• A genuine passion for hospitality and making guests feel welcome
• Right to Work in the UK

Why Upham Inns?

We’re a growing family of premium pubs across Southern England, from beautiful village locals to our exciting new Harper’s Steakhouse brand.

We’re big enough to offer real support and career opportunities, but small enough to know and value our people.

If you’re ambitious, passionate about hospitality and ready to take your next step — come grow with us.