Front of House Server

Serco Limited; Easingwold; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Training & apprenticeships

Employee assistance

Retail discounts

Volunteer day

Job summary

Serco Limited is seeking a Front of House Server at the UK Resilience Academy, The Hawkhills, Easingwold, York. The role is a permanent, full-time post offering a 30-hour schedule across early and late shifts, including some weekend work.

You will deliver friendly customer service, prepare service areas, serve food and beverages, and support hygiene and safety standards. Training and progression opportunities are highlighted.

Qualifications

• BPSS clearance is required.
• Strong communication skills and enjoyment of working with people.
• Understanding of health, safety, hygiene and food safety standards.

Responsibilities

• Deliver friendly, professional customer service to customers, guests and colleagues.
• Prepare food service areas and present food to required standards.
• Serve food and beverages safely and efficiently during service periods.
• Replenish food, drinks and equipment to ensure uninterrupted service.
• Support cleaning activities, maintaining high standards of hygiene and food safety.
• Assist with setup, delivery, clearing and cleaning of function and event catering.
• Report incidents, accidents, complaints, compliments and maintenance concerns appropriately.
• Attend training, meetings and development activities as required.

Skills

BPSS clearance

Communication skills

Teamwork

Customer service

Food safety

Reliability

Job description

Front of House Server

Location: UK Resilience Academy, The Hawkhills, Easingwold, York, YO61 3EG

Salary: £20,664.28 per annum, plus excellent benefits

Schedule: Full-time role. 30 hours - (6 hours per day) mix of early/late shifts. Mainly Mon-Fri but 5/7 contract so some flexibility may be required for any weekend working.

Early shift - 07:30 - 13:30

Late shift - 15:30 - 21:20

Company: Serco Limited

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 27 Nov 2026

What you'll do as a Front of House Server

• Deliver friendly, professional customer service to customers, guests, and colleagues.
• Prepare food service areas and present food to the required standards.
• Serve food and beverages safely and efficiently during service periods.
• Replenish food, drinks, and equipment to ensure uninterrupted service.
• Support cleaning activities, maintaining high standards of hygiene and food safety.
• Assist with the setup, delivery, clearing, and cleaning of function and event catering.
• Report incidents, accidents, complaints, compliments, and maintenance concerns appropriately.
• Attend training, meetings, and development activities as required.

Does this sound like you?

• Able to achieve BPSS Clearance
• You have strong communication skills and enjoy working with people.
• You understand the importance of health, safety, hygiene, and food safety standards.
• You can work effectively as part of a team in a busy environment.
• Previous food handling or hospitality experience would be beneficial.
• You're reliable, professional, and committed to maintaining high standards.

What we offer

• 25 days' holiday plus bank holidays (pro rota)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Proud member of the Disability Confident employer scheme