Ward Host

Serco Limited; Southampton; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension

Annual leave

Employee benefits

Discounts

Training opportunities

Job summary

Serco Limited is seeking Ward Hosts at University Hospital Southampton to ensure high-quality hospitality in the Ward Patient Catering team. The role includes taking orders, delivering meals, and interacting with patients on a daily basis, with shifts that form a pro rata part-time schedule. Salary is £25,272 per annum, Agenda for Change Band 2.

The role is on-site at University Hospital Southampton, offering benefits and a route for progression within Serco’s healthcare services.

Qualifications

• Good numeracy and literacy skills.
• Experience in food service or catering preferred; hygiene and safety awareness.
• Strong customer service skills; interacting with patients daily.
• Willingness to stand for long periods; physically demanding.

Responsibilities

• Take orders and deliver meals and drinks to patients.
• Provide excellent patient-facing hospitality and care.
• Use electronic ordering system to place orders.
• Coordinate with hospital kitchens to deliver meals to wards.

Skills

Numeracy

Literacy

Customer service

Hygiene & safety

Diet awareness

Endurance

Job description

Ward Host

University Hospital Southampton,SO16 6YD

Salary - £25,272 per annum, pro rata plus Serco benefits. Agenda for Change Band 2

o 2x Monday to Friday 13:30 to 20:00 = 30h per week

o 2x Monday to Friday 14:30 to 19:00 = 20h per week

o 1x Monday to Friday 15:00 to 19:00 = 17.5h per week

o 3x Monday to Friday 15:00 to 18:30 = 15h per week

Here at Serco, we are looking for Ward Hosts to join our team at University Hospital Southampton. Our Ward Hosts work as part of the Ward Patient Catering team, ensuring high quality hospitality service is provided.

Main Accountabilites

You will be responsible for taking orders and delivering a meal and drinks service, providing excellent customer service and care to patients. Meals are ordered using an electronic ordering system, and then prepared by the hospital kitchens and sent down to each ward to be delivered by the team.

What you'll need to do the role

• A good level of numeracy and literacy skills, including readind and writing.
• Ideally, you will have worked within a food service environment or catering industry and you must understand the importance of hygiene and safety and special diet awareness.
• Strong customer service skills are a key part to this role, not only will you be serving food and beverages to the patients, but you will be interacting with them on a day to day basis.
• Positive communication can make a patient's day that little bit brighter, so we need passionate and enthusiastic ward hosts on our team!
• This is a physically demanding role and the post holder will be expected to stand for long periods of time with manual handling involved.

Why Serco

• Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.
• A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
• Great people: Hospitals are busy places and your role will see you interact with NHS staff, patients, and of course your supportive team. You will be part of the hospital.

What we offer:

• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities