Front of House Server

Serco; Easingwold; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days’ holiday pro rota

Contributory pension scheme up to 6%

Internal courses and qualifications, 1

Employee Assistance Programme

Discounts across retailers

Volunteer day and charitable giving

Supportive employee networks

Job summary

Serco, UK Resilience Academy, Easingwold, is seeking a Front of House Server to deliver welcoming hospitality and high standards of service in a defence environment. You will support dining operations for service personnel and guests, ensuring cleanliness and smooth service across shifts.

The role offers 30 hours per week with a mix of early and late shifts, mainly weekdays but with some weekend flexibility.

Qualifications

• BPSS clearance required.
• Previous hospitality experience beneficial.
• Willingness to work 30 hours per week with early/late shifts.
• Strong communication and customer service skills.

Responsibilities

• Deliver friendly, professional customer service to customers, guests, and colleagues.
• Prepare food service areas and present food to the required standards.
• Serve food and beverages safely and efficiently during service periods.
• Replenish food, drinks, and equipment to ensure uninterrupted service.
• Support cleaning activities, maintaining high standards of hygiene and food safety.
• Assist with the setup, delivery, clearing, and cleaning of function and event catering.
• Report incidents, accidents, complaints, compliments, and maintenance concerns appropriately.
• Attend training, meetings, and development activities as required.

Skills

Customer service

Communication skills

Teamwork

Reliability

Health and safety awareness

Job description

Front Of House Server

Location: UK Resilience Academy, The Hawkhills, Easingwold, York, YO61 3EG

Salary: £20,664.28 per annum, plus excellent benefits

Schedule: 30 hours per week – (6 hours per day) mix of early / late shifts. Mainly Mon-Fri but 5/7 contract so some flexibility may be required for any weekend working.
Early shift – 07:30 – 13:30
Late shift – 15:30 – 21:20

Ready to impact a better future?

As a Front of House Server in our UKRA Defence team, you'll deliver excellent customer service while creating a welcoming dining experience for service personnel, colleagues, customers, and guests. Your role will help ensure high standards of hospitality, cleanliness, and service are maintained every day.

Our work touches lives by creating positive experiences for the people who rely on our services. Whether serving meals, supporting special events, or maintaining high standards across dining areas, your contribution helps build trust, promotes wellbeing, and supports the smooth operation of an important defence environment. You'll take pride in making a positive impact through every customer interaction.

What you'll do as a Front of House Server

• Deliver friendly, professional customer service to customers, guests, and colleagues.


• Prepare food service areas and present food to the required standards.


• Serve food and beverages safely and efficiently during service periods.


• Replenish food, drinks, and equipment to ensure uninterrupted service.


• Support cleaning activities, maintaining high standards of hygiene and food safety.


• Assist with the setup, delivery, clearing, and cleaning of function and event catering.


• Report incidents, accidents, complaints, compliments, and maintenance concerns appropriately.


• Attend training, meetings, and development activities as required.

Does this sound like you?

• Able to achieve BPSS Clearance


• You have strong communication skills and enjoy working with people.


• You take pride in delivering excellent customer service.


• You understand the importance of health, safety, hygiene, and food safety standards.


• You can work effectively as part of a team in a busy environment.


• Previous food handling or hospitality experience would be beneficial.


• You're reliable, professional, and committed to maintaining high standards.

What We Offer

• 25 days’ holiday plus bank holidays (pro rota)


• Up to 6% contributory pension scheme


• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.


• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.


• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

For support with your application, please contact [e-mail].