Security Officer

Mitie Group plc.; Folkestone and Hythe District; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

20 days annual leave

Public holidays

Job summary

Mitie Group plc. is seeking a Security Officer to protect staff, property and assets by delivering professional security services in line with site Assignment Instructions and procedures.

You will hold a front-line SIA licence and work standard hours (08:45–17:15, Mon–Fri), with mandatory training and a strong commitment to customer service. Previous security experience, strong teamwork, and excellent communication skills are valued.

Qualifications

• Previous experience within the security industry.
• Strong team-working skills with the ability to build positive working relationships.
• Excellent written and verbal communication skills, with the ability to engage effectively with colleagues and clients at all levels.
• Maintain a valid SIA licence/DS licence as required on contract.

Responsibilities

• Maintain understanding of all company policies, procedures, and regulatory standards.
• Carry out duties in line with Assignment Instructions (AIs) and site requirements.
• Ensure incidents are recorded accurately and referrals made promptly.
• Follow health and safety and regulatory obligations at all times.
• Demonstrate professional, courteous and calm conduct with staff and clients.

Skills

Teamwork

Communication

Job description

Protect the client's people, property, and assets by delivering professional security services in accordance with site Assignment Instructions (AIs) and all operational procedures.

• Contribute to the achievement and ongoing success of contract performance by delivering service standards that meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Maintain a visible and proactive security presence, providing reassurance to staff and visitors while safeguarding the client's interests.
• Demonstrate professionalism, integrity, and commitment in all aspects of the role, acting as a positive representative of Mitie and the client.
• Participate in ongoing training and development activities to enhance skills, knowledge, and professional competence, supporting continuous self-development and career progression.
• Working hours are 08:45 to 17:15 Monday to Friday.
• You will receive 20 days of annual leave, plus all applicable public holidays.

Main Duties

Operations

• Maintain a thorough understanding of, and comply with, all company policies, procedures, legal requirements, and regulatory standards, in line with UK legislation and guidance.
• Carry out all duties and responsibilities in accordance with the published Assignment Instructions (AIs) and site-specific operational requirements.
• Regularly review Assignment Instructions and site documentation, ensuring familiarity with any updates and proactively identifying opportunities to improve service delivery.
• Hold and maintain a valid front-line SIA licence (Security Guarding or Door Supervision), with a Door Supervisor (DS) licence required for this contract. The licence must be worn at all times whilst on duty.
• Complete all mandatory contractual, statutory, and industry-required training courses within the specified timescales.
• Ensure full compliance with all legal, health and safety, and regulatory obligations associated with the role.
• Follow management instructions, company procedures, and operational requirements in a professional and cooperative manner.
• Adopt a systematic, organised, and detail-oriented approach to work, maintaining high standards of accuracy and professionalism at all times.
• Demonstrate a strong commitment to delivering excellent customer service while upholding security best practices and client expectations.

Training

• Successfully complete all mandatory training and competency assessments within required timescales.
• Undertake additional training and development activities as directed by the Security Account Manager to support continuous professional growth.
• Utilise technology effectively to meet operational objectives and actively engage in continuous professional development to enhance skills and knowledge.
• Maintain a valid SIA licence at all times and ensure renewal applications are submitted at least 16 weeks prior to the licence expiry date.

Security and Health & Safety

• Remain vigilant at all times and promptly identify and report any health and safety hazards or potential risks within the workplace.
• Monitor the site environment proactively, remaining alert to potential security threats and taking appropriate action to minimise disruption, loss, or damage.
• Demonstrate sound judgement, initiative, and professionalism, seeking assistance or escalating concerns whenever a situation becomes challenging or threatening.
• Maintain a professional, courteous, and calm approach when dealing with difficult situations, incidents, or challenging individuals.
• Accurately record all incidents, ensuring detailed and timely notes are completed to support formal incident reporting processes.
• Maintain high standards of reliability, punctuality, and commitment to both Mitie and the client.
• Carry out all scheduled check calls within the designated timeframes in accordance with Assignment Instructions (AIs).
• Ensure all incidents are reported promptly to the appropriate emergency services and the Communication Centre in line with company procedures.
• Follow all site-specific procedures, Assignment Instructions, and operational requirements at all times.

Previous experience within the security industry.

• Valid DS SIA Licence (desirable).
• Current SC Clearance or eligibility to obtain clearance (desirable).
• Strong team-working skills with the ability to build positive working relationships.
• Excellent written and verbal communication skills, with the ability to engage effectively with colleagues and clients at all levels.