Security Patrol Officer

Falck; Sunderland; On-site; GBP 23,000 - 28,000; Full time

Job summary

Falck in the United Kingdom is seeking a vigilant security officer to patrol, monitor, and control access across client premises. You will participate in emergency response activities, conduct site inductions, and ensure safety and security of buildings and assets.

Strong communication and customer service skills are essential. The role requires a valid SIA licence, a driving licence with access to a vehicle, and full 5-year work history for vetting.

Qualifications

• Have the right to work in the UK.
• Valid SIA Licence.
• Driving Licence and access to vehicle.
• Required to complete health surveillance.
• Required to go through BS7858 screening and vetting process.
• Full 5-year work/education history with company names, addresses and landline numbers.
• Excellent interpersonal, communication and customer service skills with staff and external customers.
• Computer literate with word processing (Microsoft Word).
• Reliable with excellent time-management skills.
• Available to travel to 2 cover other sites in the region if required.
• Security systems knowledge.
• Telephone/switchboard skills.

Responsibilities

• Ensure security provision, patrolling, inspection, monitoring and control of visitors and staff during normal activities and emergencies.
• Participate in Emergency Response Team (ERT) functions including roll calls, opening gates, and coordination with blue light services.
• Carry out routine patrols and investigate CCTV/observations in line with GDPR rules.
• Direct staff and visitors to areas, monitor site turnstiles, and report incidents for investigations.
• Manage booking in/out of tankers, vehicles and cranes on site and supervise access control.

Skills

SIA Licence

Driving Licence

Customer service

Communication skills

Security systems knowledge

Time management

Report writing

Teamwork

Attention to detail

Patrolling

Incident reporting

Public interaction

Job description

Main Areas of Responsibility

• Security provision, patrolling, Inspection, monitoring and Control of visitors and/or staff during normal work activities and in the event of emergency conditions.
• Participate in required Emergency Response Team (ERT) Functions such as support with roll calls during emergency activations.
  • Opening of emergency access gates
  • Closure of barriers and barrier gates
  • Support AESC staff with roll calls in the event for fire/emergency
  • Building evacuations (if requested)
  • Facilitate Blue light services whilst they are on site
  • Co-ordinate site access for blue light services
  • Support the AESC Site Main Controller (SIC)
  • Support the AESC Roll Call Co-ordinator (RCC)
  • Monitor Alarm panels (fire) during incidents
  • Act as "runners" during incidents
  • Control of staff and contractors during ERT incidents
• Carry out routine patrols and investigation of security detection activations using CCTV and physical observations in line with GDPR rules.
• Control of staff and contractors during normal operations
• Direct staff and/or visitors to specific areas and accompany them if required
• Monitor site turnstiles
• Report incidents when observed and participate in investigations (as required)
• Facilitate and operate the booking in and out of tankers, vehicles and cranes etc on to the main site
• Control activities on the main car parking areas to ensure security and safety for users
• Control of vehicles and vehicular access during normal and abnormal operations.
• Carry out site inductions for visitors, starters, interviewees etc
• Support random drug & alcohol testing (as required)
• Conduct random/prescribed car searches (as required)
• Enforce site bans/barring for ex-employees/contractors (as required)
• Presenting a smart, alert, visible and commanding security presence at all times, at the premises of our clients.
• Greeting, assisting, and directing members of the public visiting the premises of our clients.
• Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity.
• Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to the employee at the commencement or during a duty shift.
• Ensuring the safety and security of our client's buildings and assets by carrying out all duties in adherence with the Site Assignment Instructions.
• Working as part of a team to provide Conflict Resolution assistance at client premises where there is a potential for conflict.

Key Attributes

Essential

• Have the right to work in the UK
• Valid SIA Licence
• Driving Licence and access to vehicle.
• Required to complete health surveillance.
• Required to go through BS7858 screening and vetting process.
• Fully Comprehensive 5-year work/education history; including full company names, addresses and landline contact numbers for the vetting process.
• Excellent interpersonal, communication and customer service skills with the ability to communicate effectively with staff and external customers.
• Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word)
• Reliable with excellent time-management skills
• Available to travel to 2 cover other sites in the region if required.
• Security systems knowledge.
• Telephone/switchboard skills.

Desirable

• First Aid Training would be an advantage.
• High degree of flexibility when required.