FOH Section Leader

Umami; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Career growth and training

Staff meals

Dynamic team environment

Respected hospitality brand

Job summary

Umami is seeking a motivated FOH Section Lead to join our new restaurant team in the United Kingdom. You will supervise the front-of-house, drive guest experiences, and ensure smooth service in a fast-paced dining environment.

You will mentor staff, coordinate reservations and seating, promote upselling, and work closely with the BOH team to deliver consistent quality while maintaining health and safety standards. Evening and weekend shifts required.

Qualifications

• Experience in a FOH leadership role.
• Strong customer service and communication skills.
• Ability to lead a team in a fast-paced environment.
• Knowledge of POS systems and restaurant billing procedures.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

Skills

Leadership

Customer service

Communication

Organization

POS systems

Problem solving

Flexibility

Job description

About the Role

We are looking for a motivated and experienced FOH Section Lead to join our new restaurant team. This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment. As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.

Key Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH (Back of House) team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

What We're Looking For

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Knowledge of POS systems and restaurant billing procedures.
• A proactive and problem-solving mindset.
• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive salary and benefits package.
• Career growth and training opportunities.
• A positive and dynamic team environment.
• Staff meals
• The chance to work with a respected and growing hospitality brand.