Front-of-House Leader: Elevate Service & Growth

Umami; Hemel Hempstead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth opportunities

Collaborative team environment

Job summary

Umami is seeking an experienced Restaurant Supervisor to lead our front-of-house team and deliver exceptional guest experiences in Hemel Hempstead. You will oversee daily operations, supervise servers and hosts, and ensure smooth service flow from greeting to bill settlement.

The role requires strong leadership, excellent communication, and a proactive approach to guest satisfaction. Flexible availability for evenings, weekends and holidays is essential, with opportunities for career growth

Qualifications

• Experience in supervising front-of-house staff.
• Strong leadership and communication skills.
• Ability to motivate a team.
• Knowledge of restaurant operations and inventory control is a plus.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Supervise front-of-house staff, including servers and hosts.
• Ensure customer service standards are met and handle guest inquiries or complaints.
• Train, motivate, and evaluate staff performance.
• Manage reservations, seating arrangements, and service flow.
• Oversee cleanliness and organization of dining areas.
• Assist in inventory management and ordering supplies.
• Coordinate with kitchen staff to ensure order accuracy and timely service.
• Ensure compliance with health, safety, and hygiene regulations.

Skills

Leadership

Customer service

Communication

Staff training

Job description

Umami is seeking an experienced Restaurant Supervisor to lead our front-of-house team and deliver exceptional guest experiences in Hemel Hempstead. You will oversee daily operations, supervise servers and hosts, and ensure smooth service flow from greeting to bill settlement.

The role requires strong leadership, excellent communication, and a proactive approach to guest satisfaction. Flexible availability for evenings, weekends and holidays is essential, with opportunities for career growth