Front of House Receptionist

Brunswick Group; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading advisory firm as a Front of House team member, ensuring a seamless experience for guests. Responsibilities include managing bookings, client interactions, and hospitality services. Ideal for those with strong communication and organizational skills, looking for a dynamic role in a fast-paced environment.

Benefits

Annual Discretionary Bonus

25 days’ annual leave plus an additional day for your birthday

Family Leave Policies

Employee Assistance Programme

Headspace Membership

Financial Wellbeing Schemes

Eye Care

Corporate Gym Memberships

Complimentary Refreshments

Social Activities

Qualifications

• Experience in reception/housekeeping practices and standards.
• Flexibility to meet company needs.
• Experience in a 4-star+ hotel, spa, or equivalent preferred.

Responsibilities

• Manage guest booking cycle and ensure rooms are ready for guests.
• Act as a point of contact between guests and staff.
• Provide hospitality services and manage supplies.

Skills

Communication

Organizational Skills

Attention to Detail

Education

A-level education or equivalent

Tools

Microsoft Office Suite

Job description

Are you passionate about providing exceptional service and thrive in a fast-paced environment? Wehave an exciting opportunity for you to join our Front of House team, where you will play a crucial rolein ensuring a seamless and professional experience for all our guests and clients.

About the Role

As a Front of House team member, you will manage the entire guest booking cycle, from initial contact to welcoming clients, escorting them to their rooms, providing refreshments, and ensuring the rooms are perfectly set up for the next guests. Your responsibilities will include:

• Managing Bookings: Answering calls promptly, booking appointments, and coordinating the use of our 15 rooms to maximize resource utilisation.
• Room Inspections: Creating work orders for the cleaning and facilities departments, and ensuring rooms are ready for guests.
• Client Interaction: Acting as an ambassador for the company and a point of contact between guests and staff.
• Hospitality Services: Providing refreshments, clearing rooms, restocking minibars, and maintaining cleanliness.
• Ordering Supplies: Managing food and drink orders and reconciling deliveries.
• Morning Setup: Ensuring rooms are fully stocked and ready for the day.

What We’re Looking For

• Excellent written and verbal communication skills.
• High level of professionalism and excellent presentation skills.
• Strong organisational skills and the ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite and familiarity with booking systems.
• Outstanding attention to detail.
• Experience in reception/housekeeping practices and standards.
• Flexibility to meet company needs.
• A-level education or equivalent.
• Experience in a 4-star+ hotel, spa, or equivalent is preferred.

We offer a comprehensive benefits package, including:

• Annual Discretionary Bonus: Based on company and individual performance.
• Generous Leave: 25 days’ annual leave plus an additional day for your birthday.
• Family Leave Policies: Maternity, Paternity, Shared Parental, and Adoption leave.
• Employee Assistance Programme: Support for your wellbeing.
• Headspace Membership: Access to mindfulness and meditation resources.
• Financial Wellbeing Schemes: Season Ticket Loan, Tenancy Deposit Loan, and Cycle to Work.
• Eye Care: Annual eye examination and contribution towards glasses.
• Corporate Gym Memberships: Discounted rates for local gyms.
• External Partnerships: Offers and priority booking through the National Theatre.
• Complimentary Refreshments: Artisan coffee, tea, and snacks served by our barista.
• Café Services: Daily breakfast and lunch served twice a week.
• Training Sessions: Lunch & Learn opportunities.
• Social Activities: Regular social, cultural, and charitable events.

If you are ready to take on a dynamic role in a fast-paced environment and make a significant impact, we would love to hear from you!

Apply Now and Start Your Journey with Brunswick Group!

About Brunswick

Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes.

Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.

Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world.

Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law.

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