Front of House Receptionist

Tbwa Chiat/Day Inc; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front of House professional to manage guest bookings and provide exceptional hospitality services. In this dynamic role, you will be the first point of contact for clients, ensuring a seamless experience from booking to room readiness. Your responsibilities will include managing appointments, coordinating room usage, and providing refreshments, all while demonstrating professionalism and attention to detail. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity to join a diverse and inclusive team dedicated to excellence.

Qualifications

• Excellent communication and organizational skills are essential.
• Experience in hospitality and familiarity with reception practices preferred.

Responsibilities

• Manage guest bookings and coordinate room usage efficiently.
• Provide refreshments and ensure rooms are ready for guests.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Professionalism

Flexibility

Education

A-level or equivalent

Tools

Microsoft Office Suite

Booking Systems

Job description

Managing the whole cycle of a guest booking, from initial contact, taking bookings, welcoming clients, escorting clients to the rooms, making refreshments and serving the clients. Later clearing the room and washing up and resetting the room.

Our work in Front of House

The Front of House team is responsible for ensuring a seamless and professional experience for all guests and clients. This includes managing bookings, coordinating room usage, and providing hospitality services.

Key Responsibilities

• Managing bookings: answering calls in a timely manner, booking appointments based on specified requirements, managing and coordinating the use of the 15 rooms to maximise resource utilisation.
• Inspecting rooms and creating work orders for the cleaners and facilities department, following progress to completion to ensure rooms are ready for guests.
• Acting as an ambassador for the company and as a point of contact between the guests and the staff.
• Providing refreshments (making teas and coffees) and serving guests.
• Clearing rooms, restocking minibars, washing cups and glasses, polishing glasses.
• Ordering food and drink from suppliers (reconciling deliveries with orders).
• Morning set up of rooms (restocking mini-bar, fruit bowls, cups and saucers, etc).

Knowledge, Skills, and Competencies

• Excellent written and verbal communication skills
• Demonstrates a high level of professionalism and excellent presentation skills in interactions with clients and colleagues.
• Good organisational skills (ability to manage several tasks at once).
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and familiarity with booking systems.
• Outstanding attention to detail.
• Familiar with reception/housekeeping practices and standards (hospitality and FOH experience).
• Flexible to company needs.
• A-level educated or equivalent.
• Experience gained in a hotel, working in a 4-star+ hotel, spa, or equivalent.

Our Commitment to Diversity, Equity and Inclusion

Maintaining and strengthening a diverse workforce and inclusive workplace are pillars of Brunswick’s culture and key to our future success. Valuing and supporting every colleague as an individual while helping them reach their full potential is critical to attracting and developing our greatest strength – our people. By embracing our differences and diverse perspectives we create richer experiences within our firm and enhance the quality of the ideas and advice that we deliver to our clients.

Brunswick is an equal opportunities employer and our Equal Opportunities Policy is available on request.

About Brunswick Group

Brunswick is a critical issues firm. We advise the world’s leading companies on how to navigate the critical issues they face and engage with their critical stakeholders.

Our purpose is to help our clients play their role in the world more successfully. We help the leaders of the world’s great value-creating organizations operate successfully across the increasingly complex and fast-changing arenas of finance, politics and society at large.

Brunswick is one firm globally, operating as a single profit centre. This allows us to respond seamlessly and effectively to clients’ needs wherever they are in the world.

Background

Founded in London in 1987, Brunswick’s global partnership has grown organically to 27 offices in 18 countries. We began as a M&A and financial communications firm and, over time, expanded our capabilities to provide expert advice to our clients on a range of business critical issues.