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Front of House Receptionist

PROception

London

On-site

GBP 60,000 - 80,000

Full time

6 days ago

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Job summary

An established industry player is seeking a Front of House Receptionist to deliver exceptional customer service in a vibrant Central London location. This full-time role requires a warm and welcoming demeanor, ensuring that all visitors receive a professional first impression. You will be the face of the organization, responsible for managing inquiries, overseeing the reception area, and supporting client events. With a focus on high standards and client satisfaction, this position offers a unique opportunity to thrive in a dynamic environment while contributing to an exemplary client experience.

Benefits

Employee discount scheme

Cycle to Work Scheme

Social events and activities

Pension scheme

Employee mental health assistance helpline

Recognition schemes

Qualifications

5 years of verifiable work history in customer service or hospitality.
Computer literate with exemplary email etiquette.

Responsibilities

Provide a professional first impression and assist clients promptly.
Manage incoming calls and maintain the reception area.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem Solving

Education

High School Diploma

First Aid Certification

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Job Purpose

We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a Central London Fitzrovia location. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the client's business, which includes visitors, occupiers and internal associates.

This amazing opportunity operates in a single-person site and is on a full-time contract working Mon-Fri 08:00-18:00.

The pay rate for this role is £14.87 per hour which does not include the lunch break and you will receive 28 days of annual leave, inclusive of bank holidays.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.

Key Responsibilities

Provide a professional first impression, beyond client/visitor expectations

Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible

Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times

Engagement and support in customer events/promotions organised by the client for the occupiers

Issue visitor passes using the agreed sign in and out policies and procedures Assist with helpdesk enquiries for the building and neighbouring site; acknowledging and responding within a timeframe specified by building management

Liaising with colleagues, service providers and occupiers to resolve helpdesk matters in a timely manner

Respond to all emails within a timely manner

Open and close the site as keyholder promptly at 08:00 and 18:00 daily (weekdays)

Ensure the reception area is kept clean, tidy and well-presented at all times

Handle all incoming telephone calls and enquiries in an efficient and sincere manner

Monitor issuing of keys and log/reconcile accordingly as per requests

Keeping track of the 'Essential Items' available in reception and ordering when necessary

Acting as the on-site first point of contact for building matters

Oversee fire and evacuation processes, as per building procedures

Team members are required to be an excellent ambassador for the client offering to the members

Provide administrative support to Building Management when required

Person Specification

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Is self-disciplined and can work independently using initiative

Computer literate with exemplary email etiquette.

Previous Helpdesk Experience Preferred.

Holds a true passion for high standards of customer service delivery

Previous experience in hospitality, security or a customer service-facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Consistently well presented in line with company/client standards

Looking for opportunities to enhance client/visitor experience

Clear, concise and confident communication skills which are customer service orientated with a keen eye for detail

Maintains and practices a high degree of confidentiality at all times

SIA preferable

Valid First Aid certificate preferable

5 years of verifiable work history essential

What We Offer

A highly competitive salary within the corporate sector

CPD- Bespoke Training, Learning & Development opportunities

Licence Upskill- where applicable

Perk Box- Employee discount scheme

Laundry service for bespoke uniform

Cycle to Work Scheme

Social events and activities

Pension scheme

Employee mental health assistance helpline

Recognition schemes including our employee of the month programme

Employee HSF Scheme

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Facilities Services

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