Front of House Receptionist

PROception; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front of House Receptionist to provide exceptional client care in a vibrant Central London location. This full-time role involves managing reception duties, ensuring a welcoming atmosphere for visitors, and delivering top-notch customer service. With a focus on professionalism and attention to detail, you will be the first point of contact for clients and guests, handling inquiries and supporting various functions within the building. This opportunity offers a competitive salary and a supportive work environment that values employee well-being and development.

Benefits

28 days annual leave

Employee discount scheme

Cycle to Work Scheme

Social events and activities

Pension scheme

Mental health assistance helpline

Recognition schemes

Qualifications

• 5 years of experience in customer service roles.
• Proven track record in hospitality or front desk positions.

Responsibilities

• Provide a warm welcome and assist visitors at the reception.
• Manage incoming calls and helpdesk enquiries efficiently.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Attention to Detail

Self-Motivation

Education

High School Diploma

First Aid Certificate

Tools

Helpdesk Software

Microsoft Office

Job description

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We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a Central London Fitzrovia location. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the client's business, which includes visitors, occupiers and internal associates.

This amazing opportunity operates in a single-person site and is on a full-time contract working Mon-Fri on a rotational shift pattern 8-5pm & 9-6pm.

The pay rate for this role is £15.61 per hour but does not include the lunch break. You will receive 28 days of annual leave, inclusive of bank holidays.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.

Key Responsibilities:

Provide a professional first impression, beyond client/visitor expectations

Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible

Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times

Engagement and support in customer events/promotions organised by the client for the occupiers

Issue visitor passes using the agreed sign in and out policies and procedures

Assist with helpdesk enquiries for the building and neighbouring site; acknowledging and responding within a timeframe specified by building management

Liaising with colleagues, service providers and occupiers to resolve helpdesk matters in a timely manner

Ensure the reception area is kept clean, tidy and well-presented at all times

Handle all incoming telephone calls and enquiries in an efficient and sincere manner

Monitor issuing of keys and log/reconcile accordingly as per requests

Keeping track of the 'Essential Items' available in reception and ordering when necessary

Acting as the on-site first point of contact for building matters

Oversee fire and evacuation processes, as per building instructions

Provide administrative support to Building Management when required

Person Specification:

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Is self-disciplined and can work independently using initiative

Computer literate with exemplary email etiquette.

Previous Helpdesk Experience Preferred.

Holds a true passion for high standards of customer service delivery

Previous experience in hospitality, security or a customer service-facing role

Excellent interpersonal skills and the ability to interact with people at all levels

Consistently well presented in line with company/client standards

Looking for opportunities to enhance client/visitor experience

Clear, concise and confident communication skills which are customer service orientated with a keen eye for detail

Maintains and practices a high degree of confidentiality at all times

SIA preferable

Valid First Aid certificate preferable

5 years of verifiable work history essential

What We Offer:

A highly competitive salary within the corporate sector

CPD- Bespoke Training, Learning & Development opportunities

Licence Upskill- where applicable

Perk Box- Employee discount scheme

Laundry service for bespoke uniform

Cycle to Work Scheme

Social events and activities

Pension scheme

Employee mental health assistance helpline

Recognition schemes including our employee of the month programme

Employee HSF Scheme

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Facilities Services

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