Front of House, Reception, Administrator

Click Hearing Ltd; Southend-on-Sea; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hearing aid clinic is looking for a Front of House, Reception, Administrator. The role involves welcoming clients, managing appointments, and performing essential administrative tasks. The ideal candidate should possess excellent communication skills, be proficient with computers, and have a passion for customer service, especially for individuals with hearing difficulties.

Qualifications

• Previous experience in a customer service or reception/administration role preferred.
• Strong attention to detail and ability to multitask.
• Empathy towards clients with hearing difficulties.

Responsibilities

• Greet clients and visitors warmly and professionally.
• Schedule appointments and maintain the calendar.
• Manage client records accurately.

Skills

Communication

Interpersonal skills

Customer service

Organisational skills

Tools

Computer proficiency

Job description

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Front of House, Reception, Administrator, Southend-on-Sea

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Client:

Click Hearing Ltd

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e7b7aae78a7d

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

We are currently seeking a Front of House, Reception, Administrator for our Hearing Aid Clinic at Click Hearing Ltd. We are also offering a job share option for this role. As a Front of House, you will be the first point of contact for our clients and visitors. Your role will involve welcoming and assisting patients, managing phone calls, scheduling appointments, and performing administrative tasks essential for the smooth operation of our clinic. The ideal candidate will be friendly, efficient, and confident in both computer skills and telephone communication. Excellent customer service skills are essential to ensure our clients feel welcomed and comfortable throughout their visit.

Responsibilities:

• Greet clients and visitors with a warm and friendly demeanour
• Answer and redirect phone calls in a professional manner
• Schedule appointments and maintain the appointment calendar
• Manage client records and update our database accurately
• Handle administrative duties, such as filing, scanning, and sorting mail
• Assist with general office tasks and support the clinic team as needed

Requirements:

• Previous experience in a similar customer service role or reception/administration is preferred
• Excellent communication and interpersonal skills
• Proficiency in using computers and various software programs
• Ability to multitask and prioritise tasks efficiently
• Strong attention to detail and organisational skills
• Empathy and understanding towards clients with hearing difficulties
• Ability to work effectively in a team and independently
• Flexibility to work on a job-share basis, splitting the responsibility with another candidate

If you are enthusiastic about providing exceptional customer service and have the necessary skills to excel in this role, we would love to hear from you. A passion for helping individuals with hearing difficulties is a plus!

To apply, please send your CV and cover letter to Ben Mann at [emailprotected]. We look forward to reviewing your application and potentially welcoming you to our Click Hearing team.