Front of House Reception Administrator

NHS; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Un hôpital réputé à Londres recherche un Reception Administrator pour intégrer son équipe d'accueil. Ce poste clé exige un excellent sens du service client, une organisation rigoureuse et le partage d'une passion pour offrir un accueil chaleureux aux patients. Les candidats doivent avoir des compétences solides en informatique, notamment en Microsoft Office, et posséder une expérience en service client. Rejoignez une équipe dévouée et contribuez à maintenir l'excellence des soins offerts aux patients.

Qualifications

• Expérience antérieure en service client indispensable.
• Bon niveau d'informatique, en particulier avec Microsoft Office.
• Capacité à travailler sous pression dans un environnement chargé.

Responsibilities

• Accueillir les patients et visiteurs de manière professionnelle.
• Gérer les rendez-vous et le processus d'enregistrement des patients.
• Maintenir la précision des données dans les systèmes informatiques.

Skills

Organisation

Service client

Compétences informatiques

Education

Éducation de niveau GCSE ou équivalent

Tools

Microsoft Word

Excel

Access

Job description

Go back The Hospital of St John and St Elizabeth

Front of House Reception Administrator

The closing date is 22 June 2025

We are looking for a Reception Administrator to work within the Front of House team who is professional, well-organised and can provide high quality administrative support.

Main duties of the job

As part of the front of house team, you will be the first contact and be committed to ensuring all patients, staff and visitors continually receive a friendly welcome as well as professional and polite assistance. You will also have responsibility for providing high quality administrative.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.

Job responsibilities

• Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
• Arrange appointments for in-patient and outpatient examinations, liaising with clinicians, patients and other members of the Imaging team as appropriate.
• Ensure all Request Forms and clinical documents are scanned into the RIS
• Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date.
• Co-ordinate requests for specialised examinations with the availability of radiologists and other service providers.
• To maintain cash floats and raise invoices according to the Hospital policy

Person Specification

Qualifications

• Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
• Proven office and customer service experience in previous employment
• Previous experience in a customer service role
• IT literate to include windows, Microsoft Word, Excel and Access
• Able to work within a team
• Desirable previous experience in a clinical setting
• Ability to process data and amend computerised records
• Good organisational skills and able to work to tight deadlines
• Ability to work in a busy environment and under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Hospital of St John and St Elizabeth