Front of House Operative

Mitie; Reading; On-site; GBP 14,000 - 19,000; Full time

Job summary

Mitie in Reading is hiring a Front of House team member to welcome visitors and ensure a secure, well-run site. You’ll deliver first-class customer service and support reception and admin duties.

The role offers cross-department opportunities, requires an SIA licence (or willingness to obtain one with our support), DV clearance readiness, and the ability to work both independently and as part of a team. If you bring energy, professionalism and a customer-first mindset, this is your chance to

Qualifications

• Customer-first mindset with ability to build relationships.
• Proactive, enthusiastic and detail-focused approach.
• Confident communication — clear, courteous and professional.
• Current SIA licence — or willingness to obtain one with our support.
• Self-motivation and a strong sense of responsibility.
• Flexible and willing to learn new roles or rotate across departments.
• Ability to work independently and as part of a team.
• Basic IT skills (Word, Excel, Outlook) are an advantage.
• Willingness to undergo DV clearance.

Responsibilities

• Deliver exceptional customer service across the site.
• Fulfil site requirements in line with SLA.
• Handle customer requests quickly and efficiently.
• Support site safety and security by following task instructions consistently.
• Monitor compliance with site rules, escalating issues when necessary.
• Undertake reception and admin duties, with the chance to develop expertise.
• Collaborate with and support other service lines when required.

Skills

Customer-focused mindset

Proactive attitude

Detail-oriented

Confident communication

Team player

Willingness to learn

DV clearance willingness

SIA licence (current or with support)

Basic IT skills

Tools

Word

Excel

Outlook

Job description

Mitieis excited to offer a fantastic opportunity to join our outstandingFront of House teamat a prestigious client site in the Reading area.

If you thrive on delivering first-class customer service, have a strong sense of responsibility, and enjoy working in a dynamic environment — this could be the perfect role for you.

About the Role

As a Front of House team member, you'll be the face of our service, delivering a welcoming and secure environment for all visitors and staff. You'll play a key role in upholding site standards and supporting various service functions across the premises.

Key Responsibilities:

• Deliver exceptional customer service across all areas of the site.
• Fulfil site requirements in line with our Service Level Agreement (SLA).
• Handle customer requests quickly and efficiently.
• Support site safety and security by following specific task instructions consistently.
• Monitor compliance with site rules, escalating issues when necessary.
• Undertake reception and admin duties, with the chance to develop expertise in specific service areas.
• Collaborate with and support other service lines when required.

What We're Looking For

We're seeking team players who bring energy, professionalism, and a positive attitude to everything they do.

You'll Have:

• A customer-first mindset and the ability to build strong relationships.
• A proactive, enthusiastic, and detail-focused approach.
• Confident communication skills — clear, courteous, and professional.
• A current SIA licence — or be open to obtaining one with our support.
• Self-motivation and a strong sense of responsibility.
• Flexibility and a willingness to learn new roles or rotate across departments.
• The ability to work both independently and as part of a team.
• (Optional but beneficial) Basic IT skills (Word, Excel, Outlook).
• A willingness to undergo DV (Developed Vetting) clearance.

Why Join Us?

At Mitie, you'll be part of a supportive team that values personal development, encourages growth, and recognises commitment. This role offers the chance to gain new skills, build your career, and work in a role where no two days are the same.