Front of House Operative

Mitie Cleaning & Hygiene Services; Aldermaston; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Salary Finance scheme

Mitie Choices lifestyle benefits

Up to five extra days’ holiday

MiDeals discounts

Cycle-to-work scheme

Life cover up to four times salary

Enhanced pension contributions

Mitie Stars recognition

Top prize £10,000 occasionally

Job summary

Mitie Cleaning & Hygiene Services in Reading is seeking a Front of House Team Member to be the friendly face of our service, delivering a welcoming and secure environment for visitors and staff. You will help uphold site standards and support multiple service functions across the premises.

You will thrive on delivering first-class customer service, work well in a dynamic setting, and have a proactive, responsible attitude.

Qualifications

• Customer-first mindset and ability to build relationships.
• Proactive, enthusiastic and detail-focused approach.
• Confident, clear and courteous communication.
• Current SIA licence or willingness to obtain with support.
• Flexibility to rotate across departments.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver exceptional customer service across all site areas.
• Fulfil site requirements per SLA.
• Handle customer requests quickly and efficiently.
• Support site safety and security by following task instructions.
• Monitor compliance with site rules and escalate when needed.
• Undertake reception and admin duties and develop service area expertise.
• Collaborate with and support other service lines as required.

Skills

Customer-focused mindset

Strong communication

Team player

Proactive and detail-oriented

Flexibility and openness to rotation

Independent work ability

Tools

Word

Excel

Outlook

Job description

Salary: £28,739.76 per annum

Front of House Team Member

Reading Area

Better places, thriving communities.

Mitie is excited to offer a fantastic opportunity to join our outstanding Front of House team at a prestigious client site in the Reading area.

If you thrive on delivering first-class customer service, have a strong sense of responsibility, and enjoy working in a dynamic environment — this could be the perfect role for you.

About The Role

As a Front of House team member, you'll be the face of our service, delivering a welcoming and secure environment for all visitors and staff. You'll play a key role in upholding site standards and supporting various service functions across the premises.

Key Responsibilities

• Deliver exceptional customer service across all areas of the site.
• Fulfil site requirements in line with our Service Level Agreement (SLA).
• Handle customer requests quickly and efficiently.
• Support site safety and security by following specific task instructions consistently.
• Monitor compliance with site rules, escalating issues when necessary.
• Undertake reception and admin duties, with the chance to develop expertise in specific service areas.
• Collaborate with and support other service lines when required.

What We're Looking For

We're seeking team players who bring energy, professionalism, and a positive attitude to everything they do.

You'll Have

• A customer-first mindset and the ability to build strong relationships.
• A proactive, enthusiastic, and detail-focused approach.
• Confident communication skills — clear, courteous, and professional.
• A current SIA licence — or be open to obtaining one with our support.
• Self-motivation and a strong sense of responsibility.
• Flexibility and a willingness to learn new roles or rotate across departments.
• The ability to work both independently and as part of a team.
• (Optional but beneficial) Basic IT skills (Word, Excel, Outlook).
• A willingness to undergo DV (Developed Vetting) clearance.

Why Join Us?

At Mitie, you'll be part of a supportive team that values personal development, encourages growth, and recognises commitment. This role offers the chance to gain new skills, build your career, and work in a role where no two days are the same.

Benefits and Perks

• Our market-leading offering provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices.
• You might choose to purchase up to five extra days’ holiday each year.
• You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
• There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for we. We offer a diverse variety of training and development avenues via a wide selection of learning resources to sit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

Join our Mitie Team

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