Front of House - Duty Shift Manager

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Flexible benefits

Salary Finance

MiDeals discounts

Life cover

Share plan

Job summary

Mitie Cleaning & Hygiene Services in London is seeking a Duty Shift Manager to oversee day-to-day security operations on-site, ensuring the safety of people and assets while delivering outstanding customer service and seamless shift handovers with the client and partners.

You will lead a security team, conduct performance reviews, manage attendance, and respond to incidents and emergencies in line with policies.

Qualifications

• Valid SIA Door Supervisor Licence.
• Proven experience as Security Supervisor, Duty Manager or Security Management.
• Experience supervising teams of six or more personnel.
• Strong knowledge of incident management and emergency response procedures.
• Experience handling attendance management, investigations, disciplinary and grievance processes.
• Excellent verbal and written communication skills; proficient in MS Office and security systems.
• Experience in a corporate or front‑of‑house environment.

Responsibilities

• Lead, motivate, and support the security team to deliver a high standard of service.
• Oversee the daily delivery of security operations across the site.
• Take command of incidents and emergencies, ensuring an effective response.
• Ensure compliance with company policies and site procedures, with accurate record-keeping.
• Develop positive relationships with the client, contractors, and service partners.
• Deliver clear shift handovers, team briefings, and operational updates.

Skills

SIA Door Supervisor License

Security supervision

Team management

Incident management

Attendance management

Communication skills

MS Office

Security systems

Decision making

Stakeholder management

Front-of-house experience

Tools

CCURE access control

Security management systems

Job description

Better places, thriving communities.

Front of House - Duty Shift Manager

The Duty Shift Manager (DSM) is responsible for the day-to-day management and delivery of all security operations across the site, ensuring the safety of people, property, and assets while maintaining exceptional customer service standards.

Key Responsibilities

Leadership & Team Management

• Lead, motivate, and support the security team to deliver a high standard of service.
• Conduct one-to-ones, performance reviews, return-to-work meetings, and investigations where required.
• Manage attendance, welfare, training, and development of team members.
• Support the induction and ongoing development of new staff.

Security Operations

• Oversee the daily delivery of security operations across the site.
• Ensure patrols, inspections, and security checks are completed and recorded.
• Monitor standards and address operational issues promptly.
• Maintain effective communication with the Security Control Room and key stakeholders.

Incident & Emergency Management

• Take command of incidents and emergencies, ensuring an effective and professional response.
• Lead emergency, evacuation, lockdown, and business continuity procedures.
• Ensure all officers are familiar with emergency protocols through regular briefings and training.

Compliance & Standards

• Ensure compliance with Assignment Instructions, company policies, and site procedures.
• Maintain accurate records, reports, and incident documentation.
• Promote high standards of appearance, professionalism, and customer service.
• Ensure security systems and equipment remain operational and effective.

Stakeholder Management

• Develop positive working relationships with the client, contractors, and service partners.
• Deliver clear shift handovers, team briefings, and operational updates.
• Act as a key point of contact for security-related matters during operational hours.

Customer Service

• Deliver a professional, welcoming, and customer-focused security presence.
• Support site events, visitors, and business activities while maintaining security standards.
• Promote a culture that balances excellent service with effective security.

What We Are Looking For?

Essential

• Valid SIA Door Supervisor License.
• Previous experience in a Security Supervisor, Duty Manager, or Security Management role.
• Experience managing teams of six or more personnel.
• Strong understanding of incident management and emergency response procedures.
• Experience dealing with attendance management, investigations, disciplinary, and grievance processes.
• Excellent verbal and written communication skills.
• Competent in Microsoft Office and security management systems.
• Strong decision-making, organisational, and problem-solving skills.
• Ability to build relationships and communicate effectively at all levels.
• Experience within a corporate or front‑of‑house environment.

Desirable

• Previous experience using CCURE or similar access control systems.
• Experience managing high‑profile visitors and events.
• CCTV or CP License

Benefits

• Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
• We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Company Background

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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