Front of House/Office Coordinator

Fnatic Plus; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and innovative team as a Front of House/Office Coordinator in a leading esports company. This role offers a unique opportunity to be the welcoming face of the office, ensuring a vibrant atmosphere for both guests and staff. You'll play a vital role in managing day-to-day operations, supporting various functions within the People & Culture department, and contributing to a culture of excellence. If you are proactive, detail-oriented, and passionate about making a positive impact in a fast-paced environment, this is the perfect position for you.

Benefits

Private Medical Insurance

Employee Assistance Programme

Enhanced Parental Leave Policy

Eyecare Vouchers

Cycle to Work Scheme

Self-Development Book Requests

Staff Discount

Daily Snacks and Drinks

Regular Social Activities

Qualifications

• Experience in office administration with varied responsibilities.
• Strong communication skills and attention to detail.

Responsibilities

• Manage front of house and create a welcoming environment for visitors.
• Coordinate office supplies and ensure the office is tidy and presentable.

Skills

Office Administration

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Proactivity

Education

High School Diploma

Relevant Office Experience

Tools

Google Suite

Notion

Slack

Job description

As Front of House/Office Coordinator at Fnatic, you’ll be the friendly face to greet our HQ visitors and a key support across our People & Culture function. Coming up to two years in our Dalston base, we've created a vibrant, modern home for one of London's most exciting businesses in gaming, and we need someone keen to take real pride in making our workplace an even better place for our guests and staff alike.

You’ll be an important player in overseeing all the key day-to-day operations of the office environment, making sure things are looking great and working effectively for all of its varied uses. You'll also be a general administrative support across the People & Culture function, and will get plenty of exposure to different tasks. This is a great opportunity to grow and make your mark in a cutting-edge industry, esports!

Note, this is an onsite role at our London HQ in Dalston. If this requirement does not suit your circumstances, please do not apply.

Your mission is to:

• Manage Fnatic HQ's front of house/reception, creating a memorable first impression for all visitors of Fnatic and our culture
• Organise mail and other deliveries, as well as collections from the office
• Monitor office supplies and consumable levels, and arrange regular orders
• Coordinate cleaning, security and other support services, ensuring the office is always presentable and tidy
• Facilitate the successful running of internal events/engagement activities
• Manage security systems, ensuring access is granted appropriately and the office is kept secure
• Own booking processes for studios and sublease spaces, as well as ensuring they are always functional and ready for use
• Support internal communication processes such as our internal newsletter and weekly All Hands, and look for further ways to share updates and celebrate successes
• Support onboarding processes, looking after provision of IT equipment to employees and maintaining our asset register
• Help ensure health & safety compliance; coordinating scheduled checks and raising awareness where you observe issues
• Work closely with staff on the ground in our satellite offices abroad to create alignment between HQ and local processes
• Conduct research as required for new suppliers, initiatives and events
• Contribute content to employer brand channels and promote life at Fnatic externally
• Own ad-hoc Workplace projects as defined by your manager

We're looking for:

• Relevant previous office-based work experience with exposure to a variety of duties
• An upbeat personality and solutions-focused mindset
• An eye for detail and creativity, with a touch of perfectionism about how things look
• Comfort working both autonomously and in a team setting
• Proactivity and drive to suggest ideas office improvements and initiatives
• Strong organisation, and ability to handle multiple tasks with ease
• Tech savviness, familiar with work-based collaboration tools (we use Google Suite, Notion and Slack)
• Strong written and verbal communication in English

What we have to offer:

• The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
• Private medical insurance (Vitality)
• Employee Assistance Programme (Health Assured)
• Enhanced parental leave policy
• Eyecare vouchers
• Cycle to work scheme
• Self-development book requests for the Fnatic Library
• Fnatic shop staff discount
• Fruit, drinks and snacks available daily in the office
• Regular lunch clubs, office drinks and other social activities

Diversity, Equity & Inclusion: #AlwaysFnatic

At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange squad.

We know that applying for jobs can be daunting - but be assured that at Fnatic:

- Who you are, and how you identify has no impact on our selection process

- We understand no candidate will tick 100% of what our job descriptions are seeking, so if you’re missing a point here or there, we still want to hear from you

- We're happy to consider reasonable adjustments where needed to fully participate in Fnatic’s recruitment experience - just let us know.

About us

Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games.

Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms.

Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better.

Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.