Front of House & Office Coordinator

Hertfordshire; Dacorum; On-site; GBP 33,000 - 36,000; Full time

Job summary

Hertfordshire County Council's Hudnall Park location seeks a proactive Customer Service Co-ordinator to manage front of house, reception, bookings and daily site operations. The role involves liaising with staff, contractors and groups, handling enquiries, and maintaining records to support smooth service delivery.

The post covers 37 hours per week on site, with a typical 08:30–17:00 schedule; some evenings/weekends may be required as services expand.

Qualifications

• Experience in managing an office environment.
• Experience of working with the public.
• Highly organised and able to plan own work.

Responsibilities

• Meet and greet visitors and manage front of house.
• Handle reception, phone and email enquiries, site diary.
• Manage bookings and customer requirements.
• Coordinate day-to-day activities and liaise with stakeholders.
• Produce information, resolve queries and escalate issues when needed.
• Invoicing, purchase orders and basic budget keeping.
• Coordinate with Facilities Officer for contractor management.
• Support site security and health and safety logs.

Skills

Office management

Customer service

Organised

Independent & team work

Budgeting & reporting

Job description

Hertfordshire County Council's Hudnall Park location seeks a proactive Customer Service Co-ordinator to manage front of house, reception, bookings and daily site operations. The role involves liaising with staff, contractors and groups, handling enquiries, and maintaining records to support smooth service delivery.

The post covers 37 hours per week on site, with a typical 08:30–17:00 schedule; some evenings/weekends may be required as services expand.