Front of House Manager — Elevate Guest Experience

Hotel Du Vin; Reading; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Staff room rates

50% dining discount

Wellness days and events

Wagestream pay access

Private medical healthcare

Cycle to work scheme

Life Assurance

Job summary

Hotel Du Vin in Reading is seeking a Front of House Manager to lead the Reception team and uphold exceptional guest service. You will manage day‑to‑day Front Office operations with Opera Cloud, ensuring a warm welcome, smooth stays, and memorable departures. Strong leadership and a commercial mindset will help you drive upsells and maintain high standards.

With £35,000 per year and a 45‑hour week, this permanent role offers generous benefits and opportunities for progression within the brand.

Qualifications

• As Front of House Manager, you will lead the Reception team to deliver a warm welcome and seamless guest stays.
• You have prior reception management experience in hotels and a strong focus on guest service and efficiency.
• You will recruit, onboard, train and develop your team to reach their full potential.

Responsibilities

• Lead and inspire the Front Office operation to drive service excellence.
• Ensure guests receive a seamless stay from arrival to departure.
• Handle guest queries and complaints professionally and efficiently.
• Identify opportunities to upsell rooms, packages and hotel services.

Skills

Guest service

Team leadership

Recruitment

Training

Problem-solving

Upselling

Tools

Opera Cloud

Job description

Hotel Du Vin in Reading is seeking a Front of House Manager to lead the Reception team and uphold exceptional guest service. You will manage day‑to‑day Front Office operations with Opera Cloud, ensuring a warm welcome, smooth stays, and memorable departures. Strong leadership and a commercial mindset will help you drive upsells and maintain high standards.

With £35,000 per year and a 45‑hour week, this permanent role offers generous benefits and opportunities for progression within the brand.