FRONT OF HOUSE MANAGER (CATERING)

TN United Kingdom; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Front of House Manager for their catering services in Cheltenham. This full-time role offers a unique opportunity to lead a dedicated team, ensuring exceptional service delivery and smooth operations. With a focus on event management and customer satisfaction, you will play a pivotal role in enhancing the dining experience for clients. The position comes with an attractive benefits package, including a contributory pension and a retention bonus, making it an exciting opportunity for those looking to advance their career in a dynamic environment.

Benefits

Contributory Pension

Golden Hello Payment

Annual Retention Bonus

Training and Development

Company Pension Scheme

Life Assurance Scheme

Subsidised Healthcare Plan

Confidential Counselling Services

Discounts on High Street Brands

24/7 Health Support

Qualifications

• 5+ years experience in large commercial or contract catering services.
• Desire to lead and motivate a team with proven experience.
• Knowledge of food safety regulations and catering standards.

Responsibilities

• Manage FOH team to ensure excellent service and event management.
• Liaise with kitchen staff to maintain service consistency.
• Organize cleaning schedules and ensure compliance with standards.

Skills

Team Leadership

Event Management

Customer Service

Communication Skills

Problem Solving

Education

NVQ Level 1, 2, and 3 in Catering

Level 3 Food Safety Certification

Supervisory Qualification

Tools

Microsoft Word

Microsoft Excel

Job description

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Client:

G4S

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

671f3b587545

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Role Responsibility:

FRONT OF HOUSE MANAGER (CATERING)

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Excellent benefits package including Contributory Pension, 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to maintaining clearance requirements.

About us

G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities. The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.

About the Role

We have an exciting opportunity for Front of House Manager (Catering) to join our friendly team based in Cheltenham. This is a full time role working 40 hours per week, Monday to Friday between 8.00 – 17.00

Responsibilities

• Manage the Front of House (FOH) team of staff to provide excellent levels of service and event management.
• Manage the workplace environment specifically including behaviours at work to accepted standards as set out within the G4S Values
• Liaise with the kitchen to ensure consistency in levels of service are maintained, and all relevant staff are up to date with event information.
• Identify, improve, and implement improvements required in FOH areas.
• Organise FOH cleaning schedules, audits, and their updates and/or remedial actions.
• Take an active role in communicating with users of the catering services, advising on menus, and event planning through emails, in person meetings and phone calls.
• Ensure the correct equipment and consumables required for Catering Outlets are available
• Supervise all aspects of the business making sure everything runs smoothly and looks up to the standards: service provided, client journey, catering orders, set ups, and cleanliness.
• Carry out tasks requested by the Catering Manager as and when required.
• Day to day input for operations ensuring continuous improvement and P&L targets are met.
• Ensure that all Supervisors, Head Chef, and their teams are constantly aware of the changing needs of their customers and adopt menus and style of service that meet those needs.
• Deal (in a timely manner) with any staffing and client issues
• Due to the nature of the establishment, Work within the Clients rules and regulations at all times.
• Deputising for the Catering manager in their absence

The Ideal Candidate:

• NVQ Level 1,2, and 3 in Catering, C&G equivalent or a proven level of experience.
• Level 3 Food safety Certification
• Literate and Numerate
• Knowledge of Microsoft word and excel
• 5 Years’ experience in a large commercial or Contract Catering Services
• Desire to lead and motivate a team
• IOSH Certificate in H&S
• Supervisory Qualification
• Experience In a similar sized catering operation.
• HND, City and Guilds 706/1 and 2, NVQ level 2 and 3 or possess a level 2 food safety certificate

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Progression, training and development catered to you.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

Please be aware that due to the nature of the business security clearance to a high government level will be required.