Front of House Manager

Morrisons; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

Morrisons is seeking a Front of House Manager for their new Market Kitchen concept. This role involves engaging with customers, leading the Front of House team, and ensuring excellent service in a fast-paced environment. Ideal candidates will have a passion for food and customer service, along with relevant qualifications in hospitality.

Benefits

15% discount card for employee

10% discount card for friends/family

Comprehensive training plan

Flexible working hours

Qualifications

• Experience in hospitality and customer service.
• Ability to influence change and build engaged teams.
• Adaptability to changing priorities and trends.

Responsibilities

• Engage with customers to enhance services.
• Support Front of House team activities.
• Lead by example to deliver excellence.

Skills

Commercial awareness

Customer engagement

Leadership

Education

Level 3 Award in Food Safety

Hospitality Supervision and Leadership qualifications

Job description

Front of House Manager
Full Time, 40 hours per week, xxxxx

Morrisons Market Kitchen is coming to xxxx

Market Kitchen is a new concept for Morrisons, based within our busy xxxxx Store, following the successful launch of Market Kitchens across the UK.

Market Kitchen will use ingredients straight from our famous Market Street to create delicious and affordable meals for customers. Customers can wait for food prepared by our chefs, pick it up in pre-packed portions, or order from home via Deliveroo. Our food offering will be trend-driven, often reacting to consumer feedback, and will provide tasty dishes on the go at affordable prices.

As Front of House Manager, you will engage with customers to enhance our services and relay feedback to the relevant business areas. You’ll support the activities of the Front of House team and lead by example to deliver excellence at all times.

This role offers a fun, fast-paced environment and a unique opportunity to be part of an innovative new concept where your passion for great food and service is crucial to the brand’s success.

In addition to an attractive salary, we offer two discount cards: one for you with 15% off, and one for friends or family with 10% off shopping in Morrisons.

About you

All the right ingredients

You’ll be confident, committed, and ambitious with a passion for the industry. You will thrive in a busy, concept-driven environment and demonstrate the ability to influence change successfully. A forward-planner who can adapt to changing priorities and trends while building engaged, high-performing teams by sharing your knowledge and experience.

In return, we offer a comprehensive training plan, a competitive salary, and benefits. We encourage a healthy work-life balance and flexibility in working hours.

Skills and Experience

• Working towards Hospitality Supervision and Leadership qualifications or relevant experience in hospitality
• Minimum Level 3 Award in Food Safety in catering for supervisors, with Level 3 Award in Allergens
• Commercial awareness and understanding of the local community and customer base

About us

We have been shopkeepers for over 100 years, providing customers with a great shopping experience.

With just under 500 stores across the UK, our colleagues work as one team to offer food essentials, excellent service, and a lively shopping environment. Our customers keep coming back for more.

As the UK’s 4th largest supermarket, we offer great value and quality groceries to over 11 million customers weekly. Our focus on freshness and in-store food preparation sets us apart. It’s challenging but rewarding work, from Market Street to checkout, our friendly team strives to exceed customer expectations.

Morrisons invests in our colleagues through industry-leading training programs. Many store managers started on the shop floor, gaining experience to support colleagues and serve customers effectively.